exception integer division by zero in Acrobat DC

[defaultl7dt8pe77x81]

Adobe Acrobat DC Standard & pro (latest version) is generating error messages for our staff 

 and Adobe support have suggested the following fix, however this has not fixed the problem

• To fix this issue, please whitelist the Acrobat installation directory  (C:\Program Files\Adobe\Acrobat DC) in HitmanPro to prevent dll injection in AcroCEF. This would allow the AcroCEF process to work as expected and the user should not experience this issue.

[Amal.]

Hi there

Hope you are doing well and sorry for the trouble. As described you are getting the above shown error message.

Would you mind sharing the workflow/steps you are doing that leads you this error message?

Its a AcroCEF.exe application error, please check out the steps shared in the help page https://helpx.adobe.com/acrobat/kb/acrocef-rdrcef-errors.html and see if that works for you.

Regards

Amal

[avaa90380721]

We got the same Error and unfortunately the Solutions from the following article doesnt work for us.

Do you have any other recommendations?

Its a AcroCEF.exe application error, please check out the steps shared in the help page https://helpx.adobe.com/acrobat/kb/acrocef-rdrcef-errors.html and see if that works for you.

By @Amal.

[Amal.]

Hi there

We are sorry to hear that. Would you mind sharing the workflow/steps you are doing that leads to the error message?

Also, please try to turn off the protected mode for testing  (Win only) Go to Edit > Preferences > Enhanced Security > Uncheck 'Enable Protected mode at startup' Turn off the protected mode and Uncheck 'Enhanced Security' Click OK and reboot the computer once.

Note: Please turn on the security after testing to avoid any security risk.

Regards

Amal

[avaa90380721]

Hello,

there is no specific workflow/step, the error message pop up randomly.

We have the error message on different machines.

If we remove Acrobat and reinstall it with an older Patch (AcrobatDCUpd2100520060.msp) everything is fine. Only when newer patches are installed we get the error message. 

We have the Securitiy Options disabled.

Regards

[Amal.]

Hi there

We are sorry to hear that. Please try to create a new test user profile with full admin rights in Windows or enable the root account in MAc and try using the application there and check.

If it still doesn't work, please collect the required logs as  described below:

Adobe CC logs: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

Procmon Logs (Win Only) : https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html

and share the logs via Document cloud https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html to isolate the issue for the fix

Regards

Amal

[defaultl7dt8pe77x81 · Accepted solution]

We found the solution after logging the case with Adobe support, they told us to update our versions with these patches

Download Link: 

Reader: https://documentcloud.adobe.com/link/track?uri=urn:aaid:scds:US:26d5ff74-f58f-4619-96b6-697e216bee8c
Acrobat: https://documentcloud.adobe.com/link/track?uri=urn:aaid:scds:US:33e13d54-63b0-46a2-9a69-65b9eb26e6c3

[avaa90380721]

Thank you so much for the help. Until now the error messages disappeared on clients with this patches installed.