Skip to main content
kroots
kroots
Participant
April 20, 2020
質問

file not found error when trying to open pdf from my Lacie back up drive

  • April 20, 2020
  • 返信数 1.
  • 4343 ビュー

I'm trying to open PDFs from myLacie back up drive but I keep getting a file not found error can anyone give me instructions on how to resolve this. I use Adobe CC so everything is totally up to date -  but this level of techie issues is beyond me!

 

このトピックへの返信は締め切られました。

返信数 1

Amal.
Community Manager
Amal.Community Manager
Community Manager
April 21, 2020

Hi Kroots 

 

We are sorry for the trouble. As described you are getting the error message while opening the document from your backup drive.

 

Is this a behavior with a particular PDF file or with all the PDFs that you try to open from the backup drive? Please try to open a different PDF file and check. 

 

Please try to copy and paste the PDF file form the backup drive to your computer locally and then try opening it and see if that works.

 

You may also refer to the steps provided in the help article (https://helpx.adobe.com/acrobat/kb/cant-open-pdf.html) and see if that helps

 

Let us know how it goes

 

Regards

Amal

kroots
kroots作成者
Participant
April 21, 2020

I have tried to find repair but my help tab doesn't offer it for some reason.

 

If I save files manually I can open them but if they are saved via the back up on the external drive then they don't open and I get the error message. I create files, used a new external drive partitioned it to back up and manual back up and saved the pdfs I was able to open the manually saved with no problem but the automatically saved won't open. 

 

T
Test Screen Name
Legend
April 26, 2020

I have tried restoring but it's still an issue it won't open a file or restore. So now i'm backing up manually - drag and drop files onto the external drive and they open without any issue. but automiatic backups seem to corrupt the files. It is certainly a mystery.

 

 


When backup software lets you down it can be a disaster worse than what they are supposed to protect you from. Been there. This is something to take up with the makers of the software.

契約条件Accessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices