Getting a error message when trying to Prepare Form

[margowins60]

How do I fix this message: Knowledge source failed. <Gather Form Data>

[1] Please note that some pages of this document may have been changed. Because of this failure, you are advised to not save these changes.

[Amal.]

Hi Margowins

we are sorry for the trouble. As described, you are getting the error message 'Knowledge source failed. <Gather Form Data>'

Is this a behavior with a particular file or with all the files that you try to create PDF forms with?

What is the workflow or steps you are doing to create the PDF form?

This error occurs for several possible reasons, most recently for page break "irregularities" that work fine in Word but not in Acrobat. If Acrobat converts one or more pages and stops converting at the end of a page, displaying the message "Knowledge source failed," check the page break. Ensure that the paragraph mark before the page break is Normal style. The page break or section break with a style other than Normal can cause Acrobat form conversion to fail.

Regards

Amal

[jerryr48264484]

Hi Amal,

I am getting the same message 

Knowledge source failed. <Gather Form Data>

But this is in a 16-page document created with InDesign with forms that had previously worked just fine to create forms. I updated some text, and changed some lines to fill-in boxes. Otherwise the same. All single pages - nothing goes from one page to the next. If I test a single page from this document, I can create a form OK.

Jerry

[Amal.]

Hi Jerry,

We are sory to hear that. Please try to create the PDF using Adobe Acrobat DC and check for the issue and make sure that you have the latest version of Adobe Acrobat DC installed. Go to Help > Check for Updates.

Are you on Mac or Win OS and what is the version of the OS? Please share the PDF form with us so that we can check it at our en. 

Regards

Amal

[jerryr48264484]

Hi Amal, 

There is form on page 5 that seems to process; starting on page 7 there are a number of form pages that will not be prepared properly and I get that “Knowledge Source Failed” message.

I am using Mac OS 10.14.6 Mojave

InDesign 16.0.1

Acrobat Pro DC 2020.013.20074

https://wetransfer.com/downloads/ea74ffc22abe33b63572c9b70406dcf020210112180032/22fee915b0c4b4305194...

[Amal.]

Hi there

Thank you for sharing the PDF file. I have tried to open the PDF on my Win 10 system with Adobe Acrobat DC version 20.13.20074 and its opening fine without any error message.

Please try to redownload the PDF to your computer first and then open it with Adobe Acrobat DC and check also try the following preference settings and see if that works for you.

- Go to Adobe Acrobat > Preferences > Page display > Under Rendering > Uncheck 'Use Page Cache' > Click OK

Hope this will help

Regards

Amal

[Rogelio5E35]

Hi Amal, I am running into the same error with this file.

I am trying to make it fillable.

[Bernd Alheit]

Try this:
Disable the form field auto detection.

[pamelam1231]

Hello,

I am getting this error today for the first time, but it is not a word doc.  It is a scanned form which I am attempting to make fillable.  I've never encountered this before.  My Acrobat Pro DC is up-to-date, Continuous Release Version 2021.007.20091, Version File Version 21.007.20091.59174, AGM Version 4.030.00110, CoolType Version 5.017.00004, Core Version 21.1792, JP2K Version 2.000.00001.49214.  Windows 10.

[Amal.]

Hi Pamelam

Hope you are doing well and sorry for the trouble.

Would you mind sharing the steps you are doing to make the scanned form fillable?

This error occurs for several possible reasons, most recently for page break "irregularities"If Acrobat converts one or more pages and stops converting at the end of a page, displaying the message "Knowledge source failed," check the page break. Ensure that the paragraph mark before the page break is Normal style. Page break or section break with a style other than Normal can cause Acrobat form conversion to fail.

Hope this information will help

Regards

Amal

[Aishwarya5EE4]

Hi Pamelam,

Can you also share issue file with us , so that we can try to reproduce this issue in-house ?

Also,

Is this a new document you are opening for the first time or the same document worked fine on earlier version of Acrobat ?

Thanks,

Gaurav Maheshwari