Skip to main content
M
margowins60
Participant
May 12, 2020
質問

Getting a error message when trying to Prepare Form

  • May 12, 2020
  • 返信数 1.
  • 3977 ビュー

How do I fix this message: Knowledge source failed. <Gather Form Data>

[1] Please note that some pages of this document may have been changed. Because of this failure, you are advised to not save these changes.

このトピックへの返信は締め切られました。

返信数 1

Amal.
Community Manager
Amal.Community Manager
Community Manager
May 12, 2020

Hi Margowins

 

we are sorry for the trouble. As described, you are getting the error message 'Knowledge source failed. <Gather Form Data>'

 

Is this a behavior with a particular file or with all the files that you try to create PDF forms with?

 

What is the workflow or steps you are doing to create the PDF form?

 

This error occurs for several possible reasons, most recently for page break "irregularities" that work fine in Word but not in Acrobat. If Acrobat converts one or more pages and stops converting at the end of a page, displaying the message "Knowledge source failed," check the page break. Ensure that the paragraph mark before the page break is Normal style. The page break or section break with a style other than Normal can cause Acrobat form conversion to fail.

 

Regards

Amal

 

J
jerryr48264484
Participant
January 7, 2021

Hi Amal,

 

I am getting the same message 

Knowledge source failed. <Gather Form Data>

But this is in a 16-page document created with InDesign with forms that had previously worked just fine to create forms. I updated some text, and changed some lines to fill-in boxes. Otherwise the same. All single pages - nothing goes from one page to the next. If I test a single page from this document, I can create a form OK.

 

Jerry

 

Amal.
Community Manager
Amal.Community Manager
Community Manager
January 12, 2021

Hi Jerry,

 

We are sory to hear that. Please try to create the PDF using Adobe Acrobat DC and check for the issue and make sure that you have the latest version of Adobe Acrobat DC installed. Go to Help > Check for Updates.

Are you on Mac or Win OS and what is the version of the OS? Please share the PDF form with us so that we can check it at our en. 

 

Regards

Amal

契約条件Accessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices