Participant

解決済み

Highlight tool is not working in Acrobat Pro DC

Forum|Forum|8 years ago
January 18, 2018
返信数 26.
133317 ビュー

I recently installed the recent Adobe Pro DC updates. A simple yellow highlighting feature used over the years is now seemingly impossible. When clicking the highlighter, the text areas show myriad border lines and when I try to put the cursor in front of text I want to highlight, huge blocks of asymmetrical shapes are highlight in yellow instead of just the word or sentence I am wanting to highlight.

I am also finding other simple edit functions are not working properly.

Please advise.

Douglas Stewart

[Personal info removed by Mod: Email]

解決に役立った回答 AnandSri

Hello StewartWeb

We apologize for the inconvenience caused, as per the description above, Highlight tool is not working in Acrobat Pro DC, Is that correct?

Please check for any pending updates of Acrobat Pro DC(if any) from Help>Check for updates and reboot the machine after the installation of updates.

You can also repair the installation files of Acrobat Pro DC from Help>Repair installation(only for Windows), Reboot the machine after the repair.

If the issue persists, please reset the preferences of Acrobat, to reset the preferences refer to How to reset Acrobat Preference settings to default.

If the issue is specific to one PDF, please check the PDF properties once from File>Properties>Security and see commenting is allowed or not. If it's a secured PDF, you will not be able to add comments.

You may also try to disable the Enhanced security option once only for testing purpose but enable it back after checking the functionality. To disable the enhanced security option, refer to Enhanced security setting for PDFs, Adobe Acrobat

If the issue persists, please use Acrobat cleaner tool to remove the Acrobat Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs Reboot the machine and install the Acrobat Pro DC from Download Pro or Standard versions of Acrobat DC, 2017, XI, or X

Let us know how it goes.

Regards,

Anand Sri.

[Edited response]

前の返信を表示

S

shaunal34077178

Participant

Has anyone in this forum received a remedy for this problem? I have tried all the recommended fixes and nothing has worked.

Adobe, are the programmers working on this bug?

K

kathyp51679899

Participant

After I recognized all the text, I didn't have any problems using the highlight tool. Although, there are times that text cannot be recognized.

4

42679477

Participant

I did full reinstall and this did not solve the problem.

Commenting is allowed

When I do search function it seems that indeed it cannot find words, so it seems that this is an image pdf.

What are the solutions in this case?

T

thejimmys

Inspiring

how would you fix this for a company w/over 500 workstations and acrobat dc installs? what is cause of this bug?

T

thejimmys

Inspiring

We are also seeing major issues, mainly crashing of Acrobat DC Standard on Windows 10 machines when using the highlight tool and also creating bookmarks. We are running Acrobat DC (Classic track) Standard, version 2015.006.30418 (latest version/update as of June 13, 2018).

This issue has just started occurring in the last month or so. Our temp work around is to do a repair on Acrobat DC and then reboot. However the issue does appear to come back even for those users who we have repaired their Acrobat DC installs. THIS IS NOT AN ISOLATED CASE. Basic analytics of this forum board should show that there is a def application bug/bad code or something in the Feb 2018 update that is causing this.

however... we all know how Adobe support is.. lacking.. i will have to track down the exact issues and then find a fix and honestly, i won't share this w/Adobe at all. I'll post this on my own personal blog.

A

alexanderc71143932

Participant

Dear Adobe

I have the same problem as

A

alexanderc71143932

Participant

I have the same problem as Douglas Stewart above.

I have been through 'check for updates' there are none;

'Repair installation' made no difference

I can't seem to find the Adobe file in AppData\Roaming\...no Adobe file so can't reset preferences

This is very frustrating as the highlighter tool to highlight text is such a simple and basic function for such and expensive software purchase and I have discovered that there is no-one at Adobe to speak to to resolve this. The only phone numbers listed for take you to third parties who could just be scam artists. Highly unsatisfactory and very poor customer service from such a big brand with such an expensive product.

Nevertheless, how can I get this defect in the product fixed without a complete overhaul of my computer.

M

melaniel85097448

Participant

OMG THANK YOU!!!!!!! I have been having issues with the simple highlight tool in Acrobat for over 6 months - and yes, super frustrating because it's one of the "free" tools in Adobe Reader and yet wouldn't work in Acrobat. But the Opacity slide was the issue! I never turned it from 100% to 0%, and didn't really notice the slide tool there, since I rarely use a color other than Yellow, so no need to open the color chart to choose a diff color. Thank you So Much for posting this answer!!!

Where is the opacity slide?

AnandSri

解決！

Community Manager

Hello StewartWeb

We apologize for the inconvenience caused, as per the description above, Highlight tool is not working in Acrobat Pro DC, Is that correct?

Please check for any pending updates of Acrobat Pro DC(if any) from Help>Check for updates and reboot the machine after the installation of updates.

You can also repair the installation files of Acrobat Pro DC from Help>Repair installation(only for Windows), Reboot the machine after the repair.

If the issue persists, please reset the preferences of Acrobat, to reset the preferences refer to How to reset Acrobat Preference settings to default.

If the issue is specific to one PDF, please check the PDF properties once from File>Properties>Security and see commenting is allowed or not. If it's a secured PDF, you will not be able to add comments.

You may also try to disable the Enhanced security option once only for testing purpose but enable it back after checking the functionality. To disable the enhanced security option, refer to Enhanced security setting for PDFs, Adobe Acrobat

If the issue persists, please use Acrobat cleaner tool to remove the Acrobat Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs Reboot the machine and install the Acrobat Pro DC from Download Pro or Standard versions of Acrobat DC, 2017, XI, or X

Let us know how it goes.

Regards,

Anand Sri.

[Edited response]