I am being charged $15.86 a month and my account says I have no plans active.

[Haley245655212tyf]

I have two accounts with Adobe. My school email and my personal email. I am being charged $15.86 a month on my debit card/checking account. I have checked both my school email and personal email to see if I have any active plans and to see as why I am being charged monthly. Both accounts say I have no plans active so I cannot cancel anything! I need help getting in contact with an employee of adobe.. not a virtual assistant to stop being charged monthly... HELP! Do I go to my bank and dispute the charges or how do I stop getting charged!

[Krutikka D]

Hello @Haley245655212tyf 

I have shared more details in private message. Please check.

Regards,

Krutikka

[Amanda31227968yxru]

Hi There,

I am also having the same problem. How do I fix it?

Thank You,

Amanda Dunn

[Abambo]

You need to contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.


For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.


If in doubt, ask the forum.

[JR Boulay]

This is a public forum, not Adobe support. Users, including the Community Experts, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.
Adobe provides support through the Chat function on the contact page, through a phone call, or through Twitter. There is no email support.