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roberto36021091
roberto36021091
Participant
May 1, 2023
解決済み

I get a blank page rather than a form when trying to license Acrobat

  • May 1, 2023
  • 返信数 1.
  • 5713 ビュー

Hello!

 

I bought Adobe Acrobat Pro back in 2017 (one time purchase) and it has been running on my MacBook Pro happily ever since. Now that I have a new MacBook Pro (M2 chip) I tried downloading from the https://account.adobe.com/products page but when I am requested to sign in with my Adobe ID I get a blank page rather than a form. I have tried deleting the OOBE file or modifying its permissions but nothing seems to work. 

 

Please help! 

 

Best wishes

 

Robert Owens 

 

[Moderator moved the thread to the correct forum]

このトピックへの返信は締め切られました。
解決に役立った回答 rjjmej

"dosen't"


Finally solved it by creating a new adminstator on the mac, opening up Acrobat 2020 in the new administrator user.  The sign in window populated and I was able to complete the registation.  Thank you so much for your help.  Found the answer here: https://community.adobe.com/t5/acrobat-discussions/acrobat-licensing-application-blank-screen/m-p/13013054#M367010.

返信数 1

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 1, 2023

are you trying to download the installation file?

R
rjjmej
Participating Frequently
February 14, 2024

I have same problem, but I have Acrobat 2020.  Trying to put it on Mac OS 14.3.1 (Sonoma) on a new M3 Mac Pro

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 14, 2024

After removing the prevously downloaded Acrobat 2020, I reinstalled the stand alone package and again opened it up.  It started the Licensing application but I just get a blank screen to sign in.  See the attached screenshot captures. Thanks


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