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Participant
August 9, 2017
質問

I had my client sign a contract and return it to me for co-sign, but it will not allow me to sign.

  • August 9, 2017
  • 返信数 2.
  • 471 ビュー

I had my client sign a contract and return it to me for co-sign, but it will not allow me to sign.

このトピックへの返信は締め切られました。

返信数 2

esalerno
Participant
May 10, 2022

I have the same issue. I made a licensing form in InDesign, put it in Acrobat DC, added fields for 2 co-signers, locked them and made them required, applied security to it (ok to print & enter fields only). The first user used HelloSign and returned the document to me (they saved it and renamed it) but then I couldn't even click in any of the empty co-sign fields that I need the second person to sign - they were just gone. I had to export it out as a Word doc, save as PDF and reapply the fields I needed for the second co-signer. I don't see anything on HelloSign's support site for this. Did I need to remove the requirement off my fields & keep them on theirs, or does HelloSign remove everything else once it's signed through their site? (Yes I realize this is Adobe not HelloSign, just wondering if anyone else has experienced this as I'm not familiar with these other signature signing sites. I supply the user instructions that my form works best in Acrobat, but I need to be aware of what happens if they don't use Acrobat, or warn them not to use certain ones.)

try67
Community Expert
Community Expert
August 13, 2017

How did they sign it, exactly? Did you add a digital signature field to the file? If so, did you set it to lock other fields?

Participant
August 15, 2017

I have the same issue.

My client signed it with HelloSign.  I have tried to sign with both Adobe Acrobat Reader and HelloSign when that didn't work.  I can add my signature, but when I save it the signature disappears.  I've tried to save it to the cloud, no success with the signature saving.

BUT - when I go to open the file on my phone, I can for a moment see all of the signatures right where they should be, until the page finishes loading then they disappear.