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Missing buttons and commands

New Here ,
Nov 22, 2022 Nov 22, 2022

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chenghui272692737l65_0-1669180144794.png

Hi 
Does anyone face similar issue of Adobe Acrobat desktop app missing all the buttons and as attached?

I am unable to perform any functions e.g. edit pdf, comment etc.


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General troubleshooting

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Community Expert ,
Nov 23, 2022 Nov 23, 2022

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Run a Repair Installation from the Help menu.

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New Here ,
Nov 23, 2022 Nov 23, 2022

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Thanks for your reply.
Repair Installation from Help menu has been ran a few times but still the same issue persist with my desktop app. It works fine on web version.

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New Here ,
Nov 24, 2022 Nov 24, 2022

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I have the same problem. I can only edit a PDF in the web version and not in the desktop app

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New Here ,
Jan 26, 2023 Jan 26, 2023

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I am having this exact same issue and nothing works. I have tried updating the BIOS and the graphics drivers. Removing Acrobat and re-installing, changing which of my displays is main, changing the scaling of my displays, and many many reboots. Is there any solution for this?

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New Here ,
Feb 28, 2023 Feb 28, 2023

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As an update to this, I was contacted by an Adobe engineer because of the crashes I was having and after looking at some files I sent them they asked me to try deleting the file “UserCache64.bin" present in "C:\Users\<username>\AppData\Local\Adobe\Acrobat\DC" and relaunching, and that worked for me. Just putting this out there in case someone else is having this issue.

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