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Problem with Acrobat PDFMaker Office COM Addin

New Here ,
Nov 12, 2010 Nov 12, 2010

I have recently installed MS Office 2010 on my W7 system but find that the Acrobat addin for MS Word 2010 is not working -- it gives errors messages and recommends that I disable the addin.

This all used to work fine with MS Word 2007.

Is there anything that can be done about this problem. Is there an upgrade for the Acrobat PDFMaker Office COM Addin ?

Gerry

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1 ACCEPTED SOLUTION
Community Expert ,
Nov 12, 2010 Nov 12, 2010

Upgrade to Acrobat X.


View solution in original post

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Community Expert ,
Nov 12, 2010 Nov 12, 2010

Upgrade to Acrobat X.


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New Here ,
Nov 12, 2010 Nov 12, 2010

OK, thanks.

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Explorer ,
Nov 17, 2010 Nov 17, 2010

Adobe PDFMaker for Acrobat 9 is not compatible with MS Office 2010, hence it is removed automatically when you update to version 9.4.

Refer to the KB document http://kb2.adobe.com/cps/843/cpsid_84399.html for workarounds.

Premjit

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New Here ,
Jan 12, 2011 Jan 12, 2011

I just purcahsed acrobat X online, and it errors everytime i try to convert a word 2010 .doc larger than about 10Mb. Then it tries to disable the add-on. This problem doesn't happen with Windows XP running word 2007. Any suggestions? Seems like a wasted purcahse.

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LEGEND ,
Jan 12, 2011 Jan 12, 2011

Try turning off some of the options in the PDF Maker preferences, particularly tags, and see if you are able to get the desired results.

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New Here ,
Jan 13, 2011 Jan 13, 2011

thanks. tried this, and no difference. any other ideas? seems like a known problem between office 2010 word and acrobat, (several versions) clearly including X and some prior. have tried several different documents, all over 10Mb and they each cause the program to crash.

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Adobe Employee ,
Jan 13, 2011 Jan 13, 2011

ditchyglen3 : Is it possible for you to share any of your doc which you are not able to covert with Acrobat X

? Also please let me know your OS on which you are running Acrobat X.

-Vishal/Adobe

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New Here ,
Jan 13, 2011 Jan 13, 2011

OS is Windows 7, 64-bit. I can provide the document, but any word 2010 doc. of considerable size will cause the problem it seems.

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Adobe Employee ,
Jan 19, 2011 Jan 19, 2011

Hi ,

You are using the following configuration :

- OS - Windows7 64 bit

- Acrobat X

- Office2010 - 32bit .

Please confirm if the configuration listed above is the one you are using .

Is MS Word crashing after the errors during conversion ?

Also, Please provide te file(s) converting which you are getting errors .Please also mention the content of errors you are getting.

Thanks,

Apoorv

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New Here ,
Jan 22, 2011 Jan 22, 2011

I am running

- OS - Windows7 64 bit

- Acrobat X - pucahsed last week for over $100 dollars.

- Office2010 - 32bit  - I don't know how to find out what version I have i 64

or 32 bit.

When I try to convert these files, the program crash half way during the

conversion process, and I cannot convert these files. Then the word 2010

program disables the acrobat add in. I havr tried turning off tag, removing

compression, and changing lots of settings in the advanced bar in acrobat, but

it still crashes every time. When I do this process on my old computer running

Windows XP - no problems, does the job perfect.

Please tell me how to fix the problem, although it may be that you don't know,

in which case my newly purcahsed acrobat X is useless on my system.

Glen

 

Please confirm if the configuration listed above is the one you are using .

Are the PDFs converting properly (despite the errors during conversion) ?

Also, Please provide te file(s) converting which you are getting errors .Please

also mention the content of errors you are getting.

 

Thanks,

Apoorv

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Contributor ,
Jan 22, 2011 Jan 22, 2011

Convert using the PDF printer (File Print>Adobe PDF and Print.) and check whether it crashes the application. Also check within the Acrobat using File >Create PDF> From File option.  Is it crashing only with a specific file or will all the files you convert using the PDFmaker? If the issue is file specific, uploading the original file will help us to check the details.

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Adobe Employee ,
Feb 02, 2011 Feb 02, 2011

You can find the Office version by navigating to File tab > Help > About microsoft word (section)> Version . You can see your version of office there .

Please let us know which version of office is your's.

Thanks,

Apoorv

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New Here ,
Apr 07, 2011 Apr 07, 2011

I'm using the config stated......  Windows 7 64-bit, Office 2010 32-bit, and Acrobat X.....  Mine isn't linked to any specific documents.....in mine, the PDFMaker addin keeps trying to 'install', never finishes, thus needs to be disabled - when opening Office apps (outlook and word, specifically - haven't tried the other).  If I re-enable the addin - the installer goes back into continuous loop.  Is it my 64-bit version of Windows7 causing the issue?  Any fix?  Or is the fix to just leave the addin disabled? lol

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New Here ,
Jul 15, 2011 Jul 15, 2011

I am having the same issue - is there a solution available?

Tech support in my organization are suggesting that I use a competing acrobat product to get the job done (c'mon Adobe!).

Here are my details...

DESCRIPTION

=======================

In Word 2010, I'm trying to create a PDF by using the PDFMaker Office Com add-in. The program always crashes after freezing for a couple of minutes. A PDF is never generated.

My machine is fully patched and up-to-date with all patches from Microsoft, as of date of this post.

ERROR MESSAGE TEXT

=======================

Word experienced a serious problem with the'acrobat pdfmaker office com addin' add-in. IF you have seen this message multiple times, you should disable this add-in and check to see if an update is available. Do you want to disable this add-in?

Yes | No

TECH DETAILS

=======================

OS - Windows 7 (x64)

Adobe Acrobat - Version 9.4 Professional

Microsoft Word - Version 2010 (32bit)

Problem signature:

  Problem Event Name: APPCRASH

  Application Name: WINWORD.EXE

  Application Version: 14.0.6024.1000

  Application Timestamp: 4d83e310

  Fault Module Name: PDFMOfficeAddin.dll

  Fault Module Version: 9.1.0.0

  Fault Module Timestamp: 49a84ec8

  Exception Code: c0000005

  Exception Offset: 0000b697

  OS Version: 6.1.7601.2.1.0.256.4

  Locale ID: 4105

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LEGEND ,
Jul 15, 2011 Jul 15, 2011

AA9 does not work with WORD 2010. How you got the PDF Maker menu is a question, it should not be there. With OFFICE 2010 and AA9, your only choice is to print to the Adobe PDF printer. The other alternative is to upgrade to AAX. Also, be sure to update AA9 which is currently at AA9.4.5. Some folks have had problems with 9.4.5 and you might want to stop at 9.4.4 in that case. Others say to use a 3rd party PDF producer, but keep in mind that most will do no more than printing to the Adobe PDF printer. So the fact that PDF Maker does not work is not a reason to go to a 3rd party as such.

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New Here ,
Jul 15, 2011 Jul 15, 2011

To Bill@VT

Can you help me understand why you're suggesting I upgrade to AAX, when other posters in this thread continue to experience issues after upgrading to AAX.

I'm looking for Adobe to provide a definitive solution to successfully resolve the issue in a series of clearly outlined steps (with or without a patch). It doesn't help Adobe improve their customer service / product / reputation by downloading/installing a 3rd party tool that will, at most, duplicate functionality I already have.

I appreciate the time it took to post your reply, but to be frank, you're answer doesn't provide what is required, or inspire confidence (e.g. "Some folks..." and "Others say to use..." etc.).

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Explorer ,
Jul 16, 2011 Jul 16, 2011

BreakfastInAmerica,

Adobe do not and will not support Acrobat 9's PDFMaker in Office 2010, so there is no point "looking for Adobe to provide a definitive solution" for that configuration. The definitive and official solution is to upgrade to Acrobat X. Acrobat 9 is a discontinued product and it will not be updated for compatibility with newer software such as Office 2010, though it is still receiving security patches.

Acrobat 9.4 attempts to prevent you from Acrobat 9's PDFMaker with Office 2010. If you try to force it to work, you are on your own and there is little point complaining in the forums or to Adobe Support when, as expected, it does not work. There are a lot of changes 'under the hood' between Office 2007 and Office 2010, with many add-ons requiring compatibility updates for Office 2010. For example, EndNote's "Cite Whilst You Write" functionality does not work in Word 2010 unless you upgrade to EndNote X4 or X5, which have been updated to work with Word 2010. If you go to the EndNote forums, you find similar posts to yours from people trying unsuccessfully to force EndNote X3 or earlier to work with Word 2010. The only answers for full functionality are to upgrade to a version of EndNote with official Word 2010 support - earlier versions do not work and cannot be persuaded to work.

You or your employer chose to upgrade to Office 2010. Whenever you upgrade Office, you must be prepared to upgrade all the software you use that interfaces with or depends on Office in some way. If you wish to use Office 2010 and refuse to upgrade to Acrobat X, you should use Office 2010's save as PDF functionality. Alternatively, though it will probably lead to a worse result, print from Office to Acrobat 9's Adobe PDF printer.

Acrobat X works for most people and Acrobat X's PDFMaker officially supports Office 2010 (32 bit). PDFMaker will not work and is not supported for Office 2010 (64 bit). You will get a misleading impression from the forums that Acrobat X's PDFMaker is problematic for most people because the majority of forum posts are from people having problems. Acrobat X's PDFMaker works correctly in Office 2010 on my two computers.

Why not download and install the trial version of Acrobat X? If it works with your setup, you can buy an Acrobat 9 to Acrobat X upgrade and enter the serial number without having to reinstall Acrobat. However, if you use a Creative Suite product that includes Acrobat, you must update that product to Creative Suite 5.5 - you cannot upgrade suite components separately.

If Acrobat X doesn't work for you, you can revert to Acrobat 9 and consider your options. The likelihood is that Acrobat X will work for you.

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Contributor ,
Jul 16, 2011 Jul 16, 2011

Consider using Microsoft office's imtegrated Save as Pdf until better

integration exists with Pdfmaker.

On Jul 15, 2011, at 8:41 AM, BreakfastInAmerica <forums@adobe.com

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LEGEND ,
Jul 16, 2011 Jul 16, 2011

fwiw —

Acrobat X (3.1.0) PDFMaker provides:

--| MSIE 8 support
--| Office 2010 64-bit support 
--| Outlook 2010 64-bit support 
--| Mail Merge (Office 2010) 64-bit support 
--| Attach As PDF Office 2010 64-bit support 
--| Attach As Secured PDF Office 64-bit support
--| MS Visio/Project Office 2010 64-bit support
--| MS Access Office 2010 64-bit support 
--| MS Publisher Office 2010 64-bit support 
--| Firefox 4 support
--| AutoCAD 2011 32-bit support
--| AutoCAD 2010 Import Comments support
--| Lotus Notes 8.5.x support

See: http://kb2.adobe.com/cps/333/333504.html


Be well...

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Explorer ,
Jul 16, 2011 Jul 16, 2011

I'd missed the Office 2010 (64 bit) PDFMaker support in Acrobat 10.1. It's a great start - but only partial, in that it doesn't cover Publisher, Access, Visio or Project. I don't really care about Publisher (I am an InDesign CS 5.5 user and only use Publisher when someone sends me a Publisher file), but I do use Access, Project and especially Visio.

The day when I can switch to 64 bit Office is getting closer. Around half my Office plugins now support 64 bit Office. I look forward to the day when Acrobat has full support for 64 bit Office and I can retire my Windows Mobile 6.x phones (as Microsoft will not be upgrading the synchronisation software for this now orphan platform to support 64 bit Office) as that will put me very close to being able to switch.

The big shame in Acrobat 10.1 was supporting Firefox 4 days before Firefox 5 was released. As Firefox 5 is partly a security upgrade, sticking with Firefox 4.0.1 is not really an option. Hopefully Adobe will catch up with the new rapid release schedule Mozilla have adopted - there will be far fewer point releases and much less change between 'major' versions.

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Explorer ,
Jul 16, 2011 Jul 16, 2011

CtDave - on a further read-thorough, there are several inaccuracies in your list.

Acrobat 10.1 added PDFMaker support for MS Internet Explorer 9 (IE 8 has been supported for a long time).

64 bit versions of Visio 2010, Project 2010, Access 2010 and Publisher 2010 did not get PDFMaker support in Acrobat 10.1 (32 bit versions are supported in all point versions of Acrobat X - Visio and Project are supported by Acrobat X Pro only). However, Acrobat 10.1 added PDFMaker support for 64 bit versions of Outlook 2010, Word 2010, Excel 2010 and PowerPoint 2010 (the latter three are what is meant by 'Office 2010' in the Adobe list).

It is a shame that there is nothing about these improvements in the Acrobat 10.1 Release Note.

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Guest
Jul 16, 2011 Jul 16, 2011

This is a Microsoft issue as well all over message boards, with 64-bit Office. This issue occurrs with many programs other than (and including) Acrobat. If you install Microsoft Office as 64-bit, many plug-ins do not work. Microsoft recommends you install Office as 32-bit, unless you are doing SERIOUSLY complex Excel work. See article:

http://technet.microsoft.com/en-us/library/ee681792.aspx

Further note, Acrobat X, Version 10.1 supports 64-bit Office, but not for Outlook:

http://blogs.adobe.com/pdfitmatters/2011/06/acrobat-x-version-10-1-adds-support-for-office-2010-64-b...

Finally, while Printing to the AdobePDF printer is an excellent option, please keep in mind that you will not get your bookmarks, hyperlinks or tags(accessibility for the visually impaired) in the resulting PDF. The point of File > Print to the AdobePDF Printer is to create PDFs from non-Adobe & non-Microsoft applications. PDFMaker out of Word does many wonderful things, like taking your Styles (Heading 1, Heading 2, etc.) and automatically bookmarking them. It also adds tags, so that the visually impaired can have a screen reading program read their content out loud. And it adds Hyperlinks (whether built in Word or Web links in the document). Standard web links will typically remain clickable in files created through File > Print, because Adobe Reader and Acrobat look for those.

I hope this info helps.

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Explorer ,
Jul 16, 2011 Jul 16, 2011

Kelly,

Whilst the main reason for 64 bit Office is large and complex Excel files, significant performance gains have been found in other usage scenarios, such as with lengthy and complex Word documents (especially when using complex plugins such as EndNote). It is in users' interests to use 64 bit Office if they can - but this is only possible if all their plug-ins support 64 bit Office.

I see Microsoft's document as a classic support driven response (or should I call it a cop-out) - there are compatibility issues with non-Microsoft software, so, to eliminate the support burden, we will steer you towards the lowest common denominator of installing 32 bit Office even if you have an x64 OS. Whilst this makes a great deal of sense, in that many users will see no advantage in 64 bit Office, there are plenty of users, including myself, who would see advantages from 64 bit Office but are being prevented from moving to 64 bit Office because third party plug-in providers have yet to make 64 bit versions available.

The situation with 64 bit Office plug-ins mirrors the situation with 64 bit Photoshop plug-ins, but with one key difference. Photoshop CS4, CS5 and CS5.1 (same as CS5; the apparent version bump indicates it was installed as part of Creative Suite 5.5) default to installing both 32 bit and 64 bit versions on x64 versions of Windows. You can therefore pick and choose which version of Photoshop you use according to which plug-ins you need. I'm now in the fortunate position of having 64 bit versions of all but two of the plug-ins I use regularly. I start the 32 bit version of Photoshop CS5.1 if I need those plug-ins, but my default is the 64 bit version.

Office 2010 requires you to choose between 32 bit and 64 bit; you cannot install both at the same time, and you cannot mix and match between different Office applications (so, for example, installing 64 bit Project 2010 alongside 32 bit Office Professional Plus 2010 is not supported and may cause problems - indeed, I'm not sure if the Project installer would allow you to install the 64 bit version if you had 32 bit Office applications already installed). This makes the unavailability of 64 bit versions of a single plugin that you require for one Office application a total bar to moving to 64 bit Office.

Unfortunately, this creates a 'chicken and egg' effect - the apparent demand for 64 bit versions of Office plugins is reduced because the unavailability of 64 bit versions of a crucial plugin prevents a move to 64 bit Office. I, for one, have a clear intention to switch to 64 bit Office, and will not buy new products or pay to upgrade existing ones unless they support 64 bit Office. Many products that can hardly be said to be aimed at the Office power user have supported 64 bit Office for some while, including Dragon NaturallySpeaking 11.5 and 11.0.

I wholeheartedly welcome the support for some 64 bit Office applications in Acrobat 10.1, but urge Adobe to provide complete support for 64 bit Office 2010. Currently, 64 bit versions of Visio 2010, Project 2010, Access 2010 and Publisher 2010 are not yet supported in PDFMaker. Hopefully this support will be forthcoming in a future quarterly update.

There is a mistake in your post - 64 bit Outlook 2010 is supported in Acrobat 10.1's PDFMaker. The issue with Outlook in the blog post you linked to is that Outlook 2010 doesn't have Microsoft's Save as PDF functionality - but if you have PDFMaker, using PDFMaker is the best option anyway.

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LEGEND ,
Jul 16, 2011 Jul 16, 2011

"I wholeheartedly welcome the support for some 64 bit Office applications in Acrobat 10.1, but urge Adobe to provide complete support for 64 bit Office 2010."

It'll take some time. The turn around (10.1.0) for the core Office 2010 applications seemed fairly brisk.

Sorry for the transcription error - Correct, only 32-bit support for Access, Project, Visio, & Publisher.

Maybe it'll all align with Acrobat XI (or will it be "11" ).

Be well...

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