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hmagnani
Participant
January 6, 2020
解決済み

Proofreading Marks Extension install, lost the file!

  • January 6, 2020
  • 返信数 2.
  • 825 ビュー

Hello,

I bought and downloaded an extension that allows me to use proofreader's marks in Acrobat. Somehow during the install, which was not successful, I lost or accidentally removed the purchased download. Yes, I did scan my entire PC for the file. I even went through the download history and it says "file removed". 

How do I download another copy?

Under MyExchange, it only says "Acquired" but I need to reacquire and I don't want to pay again.

I need some help.....

Thanks!

UPDATE:

I still can't make this work and it is supremely frustrating. 
The extension manager doesn't even recognize Acrobat. I am using the Creative Cloud. ARGH!

このトピックへの返信は締め切られました。
解決に役立った回答 Bernd Alheit

You can contact Ripplewater Publishing.

返信数 2

Dave Creamer of IDEAS
Community Expert
Community Expert
January 6, 2020

These are simply stamps. You can reinstall them in the proper folder for your OS. 

For Windows: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\Annotations\Stamps

Look to see if the stamps are installed elsewhere or simply reinstall your original download.

David Creamer: Community Expert (ACI and ACE 1995-2023)
Bernd Alheit
Community Expert
Community Expert
January 6, 2020

Where does you see "MyExchange" in your account?

hmagnani
hmagnani作成者
Participant
January 6, 2020
 
 

Under MyExchange, it shows the thing I bought. 

Bernd Alheit
Community Expert
Bernd AlheitCommunity Expert解決!
Community Expert
January 6, 2020

You can contact Ripplewater Publishing.