The operation failed because Adobe Acrobat DC encountered an unknown error

[thomd61141163]

I have this exact error and I have the latest version of Acrobat Pro. I tried live chat but you cut off and I cannot reconnect with you.

I have

Architecture: x86_64

Build: 18.11.20035.264580

AGM: 4.30.74

CoolType: 5.14.5

JP2K: 1.2.2.39492

[Meenakshi Negi]

Hi Thomd,

Could you please let us know if you get this error message on saving a particular document?

Please try to save changes on other PDFs and check if you get the same error.

Are you using the application on Mac or on Windows?

We will be waiting for your response.

Regards,

Meenakshi

[thomd61141163]

Thanks

On another document I get the error message: The font 'CWAYEC+Helvetica' contains an invalid encoding. Some characters may not display when I use the Fill & Sign function

But this document I could save whereas the last I couldn’t

I’m using a Mac with OS 10.13.4 (17E199)

Thanks

Thom

[Meenakshi Negi]

Hi Thom,

Sorry for the delay in response.

Can you share the PDF with us so we can check it at our end?

You can share the files using the steps mentioned here How to share a file using Adobe Document Cloud

Try once to fill the PDF using FIll & Sign option online here https://cloud.acrobat.com/fillsign

Check if you experience any issue after you fill the PDF form.

Let us know how it goes.

Regards,

Meenakshi

[wandal61052113]

This doesn't help us understand and work with Adobe when receiving this error message.  Could you please address that meenakshin83966505?