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Submit button does not work

New Here ,
Dec 18, 2019 Dec 18, 2019

I have a fillable pdf form with a submit button. I followed all of the directions when creating the button. I have tried multiple times and everything that I could think of but the button is not working when I click on it. What I mean by not working is, when I click on the button it takes me directly to the location of where I want the pdf to be stored when you click the submit button. So you click the button on the pdf and it should save the file in another location. Instead of save the file it just opens that location. I hope that makes sense. I'm not sure what exact is going on. I am not trying to email the pdf to anyone via the submit button but that does work. I just cannot get the pdf to save to the location that I want it to once I click the submit button after filling out the form. I have tried to do this on my computer locally and via sharepoint. I would like it to work on my sharepoint site but either way, I need this to work. I hope this all makes sense. I could really use some help. Thank you. 

TOPICS
Create PDFs , How to , PDF forms
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Community Expert ,
Dec 18, 2019 Dec 18, 2019

I thinks there is nothing wrong with your button script. that is how it is supposed to work amd the user selects where to save it or create another folder inside another folder before manually saving it.

 

If you want the PDF document to be saved to a specified location in you will need to create a folder or document  level script and also indicate the directory path in that script.

 

the problem is that every operating system handles user directories and document folders differently. It may work in the computer that you will runnit from but not if the document is sent to anither user who is using macOS, or an older version of MS Windows, for example. 

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New Here ,
Dec 19, 2019 Dec 19, 2019

Thank you for your help. I have commented below in further detail. 

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Community Expert ,
Dec 18, 2019 Dec 18, 2019

Please post specific information about your submit button. The submit parameters or post the script if you use one. 

Thom Parker - Software Developer at PDFScripting
Use the Acrobat JavaScript Reference early and often

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New Here ,
Dec 19, 2019 Dec 19, 2019

There is no specific information about the submit button. It was created using the Adobe Acrobat DC prepare form option, button option, then button properties. There is no javascript associate with it or any script at that. When I add submit a form from the actions tab in button properties and then put the pathway for where I want to submit the form then go to preview, and click on the submit button I just created, it takes me to the location but does not save a copy of the form to that location. Does that make sense? Below are the button properties. The "x" in the URL pathway are because I do not believe that I have to disclose that kind of information for this. Thank you for your help. 

 

Capture.PNGCapture1.PNGCapture2.PNGCapture3.PNGCapture4.PNG

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Community Expert ,
Dec 19, 2019 Dec 19, 2019

Is this the only action associated with it? And it's possible you'll need to save the file before being able to submit it, yes.

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New Here ,
Dec 19, 2019 Dec 19, 2019

Yes, this is the only action associated with this form. Everything is done within a web browser. So I go to my web page, open the pdf form, fill it out, and click submit. After click submit, I am then taken to the location where I want the form to go. I no longer have the form in front of me and the form is not saved or place in the location that I want it to go into. It's almost as if the submit button has turned into a redirect button. So once the button is click, I am redirected to a different location. Does that make sense? What I would like is for someone to go to the document section of this web page, find the pdf form that they want, fill it out, click submit, and the pdf be saved to a different section of the web page, a file library or repository that I have created. I'm not sure if the button is supposed to do that or if I need to have a javascript that does that. I'm not familiar with javascript at all nor do I have any experience with it. Does that make sense? Thanks for the help. 

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Community Expert ,
Dec 19, 2019 Dec 19, 2019

What browser?

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New Here ,
Dec 19, 2019 Dec 19, 2019

IE 11

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Community Expert ,
Dec 19, 2019 Dec 19, 2019

And are you sure it uses the Adobe plugin to display the PDF file?

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New Here ,
Dec 19, 2019 Dec 19, 2019

The plugin and add-ons are installed and working. The PDF file opens with no issues. I can fill out the PDF with no issues. Once I click on the submit button, it just sends me to/redirects me to the location where I want the PDF to be saved. Then I have to click back to go back to where I started and the PDF file has been cleared and I have to refill out the PDF file once again. 

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New Here ,
Dec 19, 2019 Dec 19, 2019

In Chrome, nothing happens when I click on the button. 

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Community Expert ,
Dec 28, 2019 Dec 28, 2019

Install the Adobe Acrobat plugin and try again.

 

It does look like you need to add some scripting to your Save As button action so that the file is immediately saved then the second part of the script should invoke how to share the file via email

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New Here ,
May 12, 2020 May 12, 2020

Hey JReilly44

Did you find the solution?

I am also looking for the same solution.

I think I am very close to the solution.

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LEGEND ,
May 13, 2020 May 13, 2020
LATEST

If you are submitting to a web site, what are you trying to submit to? Is it a web script, created by a professional programmer, make specifically to read PDF forms? Do you submit in the format needed by the web script?  Some people how to give a URL and have the form saved to the web site with no programming: that is miles away from what actually happens.

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