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M
Moynzy
Participating Frequently
September 29, 2023
質問

Word Document - Convert to Adobe pdf - 1st Page works - All Pages Are Blank

  • September 29, 2023
  • 返信数 1.
  • 1268 ビュー

Hello team,

 

First of all, I have Microsoft 365 (M365), and it is up to date. I have also performed a repair installation and have no plugins.

I have multiple Word documents that contain only three pages of text. I save them to my desktop.

I right-click on the Word document and select "Convert to Adobe PDF." Once that is done, Adobe Acrobat loads. I can see that the first page is correct and contains all the information. However, the following pages are blank.

I have not made any changes to the settings.

Can anyone please advise?

Thanks

Mo

 

 

    このトピックへの返信は締め切られました。

    返信数 1

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    September 29, 2023

    Hi @Moynzy 

     

    I'm sorry to hear that,  this is a known issue caused primarily by the Microsoft Office update. Rest assured, our team is actively working on a fix.

     

    Thank you for your patience and understanding

     

    ~Amal

    M
    Moynzy作成者
    Participating Frequently
    October 2, 2023

    Thanks Amal, 

    Since my Adobe Acrobat Pro is not a part of Creative Cloud, do you know how I will get the update? 

    Thanks,

    Mo

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    October 2, 2023

    Hi there

     

    You can go to Help menu > Check for updates, also you can download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

     

    ~Amal

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