• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
3

Word Document - Convert to Adobe pdf - 1st Page works - All Pages Are Blank

Community Beginner ,
Sep 29, 2023 Sep 29, 2023

Copy link to clipboard

Copied

Hello team,

 

Moynzy_0-1695977175942.png

First of all, I have Microsoft 365 (M365), and it is up to date. I have also performed a repair installation and have no plugins.

I have multiple Word documents that contain only three pages of text. I save them to my desktop.

I right-click on the Word document and select "Convert to Adobe PDF." Once that is done, Adobe Acrobat loads. I can see that the first page is correct and contains all the information. However, the following pages are blank.

I have not made any changes to the settings.

Can anyone please advise?

Thanks

Mo

 

 

TOPICS
General troubleshooting , How to

Views

413

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 29, 2023 Sep 29, 2023

Copy link to clipboard

Copied

Hi @Moynzy 

 

I'm sorry to hear that,  this is a known issue caused primarily by the Microsoft Office update. Rest assured, our team is actively working on a fix.

 

Thank you for your patience and understanding

 

~Amal

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 02, 2023 Oct 02, 2023

Copy link to clipboard

Copied

Thanks Amal, 

Since my Adobe Acrobat Pro is not a part of Creative Cloud, do you know how I will get the update? 

Thanks,

Mo

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 02, 2023 Oct 02, 2023

Copy link to clipboard

Copied

Hi there

 

You can go to Help menu > Check for updates, also you can download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

 

~Amal

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 12, 2023 Oct 12, 2023

Copy link to clipboard

Copied

Hi @Amal. 

Is there any news on this fix or when it might be available?  

 

Thank you.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 13, 2023 Oct 13, 2023

Copy link to clipboard

Copied

LATEST

Hi there

 

The team is working on the fix. It will be available in the future updates.

 

Thanks for your time and patience so far.

 

~Amal

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines