Word Document - Convert to Adobe pdf - 1st Page works - All Pages Are Blank

[Moynzy]

Hello team,

First of all, I have Microsoft 365 (M365), and it is up to date. I have also performed a repair installation and have no plugins.

I have multiple Word documents that contain only three pages of text. I save them to my desktop.

I right-click on the Word document and select "Convert to Adobe PDF." Once that is done, Adobe Acrobat loads. I can see that the first page is correct and contains all the information. However, the following pages are blank.

I have not made any changes to the settings.

Can anyone please advise?

Thanks

Mo

[Amal.]

Hi @Moynzy 

I'm sorry to hear that,  this is a known issue caused primarily by the Microsoft Office update. Rest assured, our team is actively working on a fix.

Thank you for your patience and understanding

~Amal

[Moynzy]

Thanks Amal, 

Since my Adobe Acrobat Pro is not a part of Creative Cloud, do you know how I will get the update? 

Thanks,

Mo

[Amal.]

Hi there

You can go to Help menu > Check for updates, also you can download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

~Amal

[Robin328778787beq]

Hi @Amal. 

Is there any news on this fix or when it might be available?  

Thank you.

[Amal.]

Hi there

The team is working on the fix. It will be available in the future updates.

Thanks for your time and patience so far.

~Amal