Your request could not be completed. Adobe Acrobat licenses has either expired or not been activated. I have a valid license and monthly subscription and have tried logging out and back into adobe

Forum|Forum|7 years ago
March 22, 2018
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Unable to print from word to PDF. Getting the error: Your request could not be completed. Adobe Acrobat license has either expired or not been activated. I have a valid license, have not had this problem in the past and tried signing out and signing back in.

Print and prepress

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解決に役立った回答 wyoming womensf58649482

I contacted Adobe support about this same issue. The representative said it was a configuration error. He logged onto my computer remotely and fixed it. I recommend contacting support!

S

Shalaylie22

Participant

Follow the steps here: Why: Your request could not be completed. Adobe Acrobat license has either expired or not been activated. (becomethesolution.com)

WINDOWS:

Browse to:

C:\ProgramData\Adobe

And rename SLStore folder to SLStore_old.

Finally, browse to:

C:\Program Files (x86)\Common Files\Adobe\SLCache

And delete everything inside the SLCache folder.

MAC:

Browse to:

/Library/Application Support/Adobe

And rename SLStore folder to SLStore_old.

Finally, browse to:

/Library/Application Support/Adobe/SLCache

And delete everything inside the SLCache folder.

J

Jeffrey5CD2

Participant

We have that issue on at least 2 PCs out of the 300 some licenses. Do you know what Adobe did to fix it. Is this resolution something that can be shared? Windows 10 with Office365.

wyoming womensf58649482解決！

Participant

I contacted Adobe support about this same issue. The representative said it was a configuration error. He logged onto my computer remotely and fixed it. I recommend contacting support!