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Adobe Acrobat Reader DC asking for a password

New Here ,
Apr 20, 2018 Apr 20, 2018

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Screen+Shot+2017-11-13+at+3.15.14+PM.png

Every time I open a PDF with Adobe Acrobat Reader DC, the app keeps asking me for a password. I get the pop-up window as shown above.

What is the solution to get rid of this message? Does it have to do with security settings?

Thanks for your help.

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correct answers 1 Correct answer

Adobe Employee , Apr 26, 2018 Apr 26, 2018

Hi Christopher,

Could you try entering your password and click on  'Always Allow' (Don't hit Enter). 

Below is the screenshot:

You may refer to the following forum thread discussing similar issue:

"com.apple.webkit.plugin.64 want to use your confidential information"

Thank You,

Shivam

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Adobe Employee ,
Apr 25, 2018 Apr 25, 2018

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Hi Christopherd,

Please try updating Reader to the latest patch available by clicking  "Check for updates" option under "Help" menu, reboot the machine after installing update and check. You may also download updates from here: DC Release Notes — Release Notes for Acrobat DC Products

Let us know if you need any help.

Shivam

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New Here ,
Apr 26, 2018 Apr 26, 2018

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Hi Adorobat,

Unfortunately, I have the latest version and the problem persists...

Thank you for your help,

Christopher D.

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Adobe Employee ,
Apr 26, 2018 Apr 26, 2018

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Hi Christopher,

Could you try entering your password and click on  'Always Allow' (Don't hit Enter). 

Below is the screenshot:

You may refer to the following forum thread discussing similar issue:

"com.apple.webkit.plugin.64 want to use your confidential information"

Thank You,

Shivam

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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