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Every time I open a PDF with Adobe Acrobat Reader DC, the app keeps asking me for a password. I get the pop-up window as shown above.
What is the solution to get rid of this message? Does it have to do with security settings?
Thanks for your help.
1 Correct answer
Hi Christopher,
Could you try entering your password and click on 'Always Allow' (Don't hit Enter).
Below is the screenshot:
You may refer to the following forum thread discussing similar issue:
"com.apple.webkit.plugin.64 want to use your confidential information"
Thank You,
Shivam
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Hi Christopherd,
Please try updating Reader to the latest patch available by clicking "Check for updates" option under "Help" menu, reboot the machine after installing update and check. You may also download updates from here: DC Release Notes — Release Notes for Acrobat DC Products
Let us know if you need any help.
Shivam
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Hi Adorobat,
Unfortunately, I have the latest version and the problem persists...
Thank you for your help,
Christopher D.
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Hi Christopher,
Could you try entering your password and click on 'Always Allow' (Don't hit Enter).
Below is the screenshot:
You may refer to the following forum thread discussing similar issue:
"com.apple.webkit.plugin.64 want to use your confidential information"
Thank You,
Shivam
![](/skins/images/59753B87F67CB2AD71C9A753333470FC/responsive_peak/images/icon_anonymous_message.png)
![](/skins/images/59753B87F67CB2AD71C9A753333470FC/responsive_peak/images/icon_anonymous_message.png)