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M
marior52581518
Participant
January 7, 2019
質問

Adobe billing error after cancelling auto renewal

  • January 7, 2019
  • 返信数 1.
  • 813 ビュー

Hi,

I purchased Adobe Acrobat DC about 4 months ago and then decided to cancel the auto-renewal ("auto-charge") option. After that, the software is showing me an error message every time I open it.

The message reads: "There was a billing error, please update your billing information to avoid losing access to Acrobat DC. There was a problem with your payment. Click 'Resolve at Adobe.com' to update your payment information in Adobe Account Management using your Adobe ID **********. You will lose access to Acrobat DC on August 24, 2019" (that's 7 months from today, but the message has been ongoing for over a month now).

The thing is: I voluntarily removed the auto-renewal and it's therefore not an error, but my option as a Client to decide whether I want to renew or not. I don't want my license to take those additional 10 seconds to pull that error message every time I open a PDF! It's not right to hold paid software's usability hostage in exchange for sticking with undesired auto-renewal.

Could anyone please let me know how to make this "billing error" message to stop showing up?

Thanks in advance

このトピックへの返信は締め切られました。

返信数 1

T
Test Screen Name
Legend
January 7, 2019

I never heard of anyone who managed to cancel Auto Renewal before. It is part of the terms. But maybe it is a new choice from Adobe. How exactly did you turn it off?

M
marior52581518作成者
Participant
January 7, 2019

I was able to remove the auto-renewal option from the "Plan Management" section. This means that I won't have to pay $180/year every year unless I choose to do so. But it seems they don't like users from pulling out and if you do so, they will make you wait +/- 5 to 10 seconds every time Acrobat opens, to tell you that there is no card registered. I find this practice abusive and absolutely unethical, as it is a way to bully customers into leaving their credit card details (as many will forget to remove it and will be involuntarily charged once their license expires).

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