Link in PDF Opens Another PDF then Errors Out

[Why Tho]

Employee has a manual that is a series of PDFs linked together to navigate around it. I open the Index PDF which has a few buttons to go to other PDFs in the same folder. I click one of the links, the PDF it is pointing to will then open and error out: "This PDF cannot be viewed in Acrobat or Reader, and the application will now exit."  With protection enabled it tells me which PDF it is pointing at, and I try manually opening it and it has no issues opening that PDF. I took the files and attempted it on my computer as well using Acrobat instead and get the exact same error. 

 

[Amal.]

Hi there

Hope you are doing well and sorry for the delay.

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different file and check.

Make sure you have the application updated to the recent version 24.01.20604 from the help menu > check for updates and reboot the computer once

Also, try to turn off the protected mode for testing, Go to Preferences (Ctrl,Cmd+k) > Enhanced Security > Uncheck 'Enable protected mod at startup' > click OK and reboot the computer once.

Note: Please turn on the security after testing to avoid any security risk.

Let us know how it goes.

~Amal