Lockable Preferences not working

[S087]

Lockable Preferences not working with new Reader Version 24.1.20604.0.

https://www.adobe.com/devnet-docs/acrobatetk/tools/PrefRef/Windows/FeatureLockDown.html#idkeyname_1_...

https://www.adobe.com/devnet-docs/acrobatetk/tools/PrefRef/Windows/FeatureLockDown.html#idkeyname_1_...

Settings 

bToggleWebConnectors and bAcroSuppressUpsell are set for 32 and 64-Bit and there are still multiple upsell windows and it´s still possible to add cloud storage.

Example Export of a Client with 64-Bit Version:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Policies\Adobe\Acrobat Reader\DC\FeatureLockdown]
"bPurchaseAcro"=dword:00000000
"bAcroSuppressUpsell"=dword:00000001
"bUpdater"=dword:00000000
"bUsageMeasurement"=dword:00000000
"bToggleSophiaWebInfra"=dword:00000000

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Policies\Adobe\Acrobat Reader\DC\FeatureLockdown\cIPM]
"bShowMsgAtLaunch"=dword:00000000
"bDontShowMsgWhenViewingDoc"=dword:00000000

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Policies\Adobe\Acrobat Reader\DC\FeatureLockdown\cServices]
"bToggleWebConnectors"=dword:00000001

[florent369328495m8v]

Same problem here. Have you find workaround ?

[Amal.]

Hi there

Hope you are doing well and thanks for reaching out.

What happens when you try to apply the lockable settings? Do you get any error message? If yes, please share the screenshot of the same.

What is the worksflow/steps you are doing? A small video recording of the same would be very helpful for more clarity.

~Amal

[florent369328495m8v]

Hi,on a fresh Windows 10 i installed Adobe Acrobat Reader (24.002.20687).
I add this registry on HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown

bAcroSuppressUpsell 1
bPurchaseAcro 0
bEnableTrialistLaunchCard 0
bToggleSophiaWebInfra 0

And after i launch Adobe Acrobat Reader and as you can see on the GIF the trial card and other paid functions appear

[Amal.]

Hi there,

Please try the steps below for feature lockdown:

1. Search for Registry Editor in search box of Windows OS and open it
2. Go to SOFTWARE>WOW6432Node>Policies>Adobe Acrobat>DC>FeatureLockDown
3. Right Click on the right hand side > New > DWORD (32-bit) Value
4. Right Click on the newly created folder "New Value #1" > Modify > and set 'Value data' to 1 > Click OK

~Amal

[florent369328495m8v]

Thanks it works

[florent369328495m8v]

No sorry not work, i can't modify my previous comment

[Amal.]

Hi there

We have reported this issue to the engineering team.

We will share the update as soon as we get any information.

Thanks for understanding

~Amal

[Amal.]

Hi @florent369328495m8v 

Hope you are doing well.

Please confirm if you are still experiencing the same issue with the latest version 24.02.20759 of Adobe Acrobat, Go to Help > Check for updates and reboot the computer once.

~Amal

[florent369328495m8v]

Hi, same problem on the latest version

[deepspace_4165]

Hi Adobe, I am on Reader 2024.003.20112 64 Bit and none of theknown

registry keys or GPOs are working in order to lock down the Reader. We have to lock down all internet features and more of this product - how to acomplish that?