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A
Andres26828488o4r0
Participating Frequently
October 27, 2022
質問

PDF Icon is not more visible in Email attachments since updated to Mac OS Ventura

  • October 27, 2022
  • 返信数 48.
  • 64079 ビュー

Since I updated my Imac to Mac OS Ventura the pdf attachements to Emails using Outlook for Mac, doesnt show the adobe icon anymore. Instead of that a little grey icon is showed. Preview and file open are working ok. I contacted Apple and they informed me that the problem lies in the logic how this icons are showed and that this is something Adobe has to adapt.

Can you help me to fix this issue?

 

    このトピックへの返信は締め切られました。

    返信数 48

    A
    Andres26828488o4r0作成者
    Participating Frequently
    May 19, 2023

    Today after updating to Ventura 13.4 the problem is solved. It took about 6 months for Apple to fix this problem. Seems to me that for a "leader" technology company, its far to much time. But thats Apple improves things.

    V
    valdemar1977
    Participating Frequently
    May 19, 2023

    Fixed in 13.4 Yesssssss!!!

    aniri5j9ox8tw2ln
    aniri5j9ox8tw2ln
    Legend
    May 19, 2023

    Oh yes, its fixed! Thank god :)))

    D
    DNJ5FAC
    Participant
    May 5, 2023

    I can now say that this issue has been resolved for me. I'm not entirely sure what did it, but I believe it was an update to Ventura beta 13.4. I did nothing on my end. 

    M
    miss-charlotte
    Inspiring
    May 5, 2023

    Good to know!

    A
    Arbi281401523n39
    Participant
    May 5, 2023

    I can confirm that mine is also resolved. I think the new Ventura 13.4 update resolved the issue. 

    A
    Adele29656482ilz7
    Participant
    April 30, 2023

    I thought I was losing my mind but here you all are with the same issue. Why do none of these companies that charge large fees never tak responsibility? Sorry, I don't have a solution, just a rant which is happening all the time now with Ventura. Hate it.

     

    C
    claireg27030406
    Participant
    April 13, 2023

    I have exactly the same thing happening. I just upgraded my iMac to a 2019 5K retina display, running Ventura 13.2.1. My older iMac is running Catalina 10.15.7 and it is still showing the Adobe PDF icon.

     

    This looks really unprofessional when sending proofs through to clients.

     

    Seems like we are all having the same issue, wen will it be resolved Adobe?

    V
    valdemar1977
    Participating Frequently
    April 13, 2023

    In fact it is not an Adobe's bug, but Apple's. The same situation with some other apps such as archivers, pdf and graphic files viewers. At the moment problem not resolved in 13.3.1.

    aniri5j9ox8tw2ln
    aniri5j9ox8tw2ln
    Legend
    April 27, 2023
    @valdemar1977  schrieb:

    In fact it is not an Adobe's bug, but Apple's. The same situation with some other apps such as archivers, pdf and graphic files viewers. At the moment problem not resolved in 13.3.1.

     

     

    Das komische ist, dass wenn ich einen neuen Benutzer erstelle ist das rote Acrobat Pdf-Icon im Mail-Programm sichtbar!

    Ich habe nun versucht, anstatt Acrobat das Progamm Vorschau zu nehmen und alle Pdfs haben nun das Preview-Icon im Finder (weil ich bei einem Pdf mit cmd+i > alle mit Vorschau öffnen geändert habe) - im Programm Mail nach wie vor ein normales weißes Blatt als Icon!

    Also wird es wirklich an Apple liegen bzw. eher an irgend eine Datei im Apple Mail Programm...

    V
    valdemar1977
    Participating Frequently
    March 28, 2023

    Ventura 13.3 - problem still there. It's the shame

      saltwatertrout
      saltwatertrout
      Known Participant
      April 7, 2023

      Ventura 13.2.1 and my emails suddenly have this problem. It looks so unprofessional.

      aniri5j9ox8tw2ln
      aniri5j9ox8tw2ln
      Legend
      March 16, 2023

      I have the same problem!!!

      I updated yesterday to the last Ventura Version and in Mail.app there is only a white icon on my Pdf-Files!

      Fix it soon please!

      I
      immeg35063174
      Participant
      March 16, 2023

      Also run on Ventura 13.2.1. M2 with latest adobe acrobat Pro. 2022.003.20314 and latest Microsoft 365. In our case, attached files Microsoft or pdfs, any file is invisible unless one hoover above it. Then a grey rectangle shows up and can be opened.

      The issue is clearly an Apple issue.

      R
      Ratus123
      Participating Frequently
      March 13, 2023

      I have exactly the same issue.  The icons show in the finder window (and the files seem to open correctly) but the icon does not show in email attachments - exactly as already reported.

      M
      Manuel J Carvajal
      Participant
      February 28, 2023

      I have the same issue since I installed Ventura but it does not happen with Apple apps (Pages, Keynote or Numbers) In my case the same problem appears with all Miscrosoft (Word, Excel, PowerPoint) and PPT documents, so it could be an Apple problem. 

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