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Started the free trial today but I can't use any features because it's been 'upgrading key features'

New Here ,
Sep 13, 2024 Sep 13, 2024

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As the title says, it's been going on non stop for three hours now, seems to be a problem. Hope someone knows something about this, because I urgently need to sign a contract.

Many thanks in advance.

TOPICS
Crash or freeze , Download and install , Edit and convert PDFs

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correct answers 1 Correct answer

Adobe Employee , Sep 16, 2024 Sep 16, 2024

Hi Bas357945090943 

 

Thanks for reporting the issue, Please note that, post purchase Reader download and installs additional components. Sometimes, the install may run into random failures but we have retry mechanism in place.

I hope, now the Acrobat paid features are working finr for you.

 

Regards

Ravi

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New Here ,
Sep 13, 2024 Sep 13, 2024

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Never mind half an hour later it was finished

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Adobe Employee ,
Sep 16, 2024 Sep 16, 2024

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Hi Bas357945090943 

 

Thanks for reporting the issue, Please note that, post purchase Reader download and installs additional components. Sometimes, the install may run into random failures but we have retry mechanism in place.

I hope, now the Acrobat paid features are working finr for you.

 

Regards

Ravi

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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