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Verify Operation Failed and Other Issues

New Here ,
Jan 08, 2012 Jan 08, 2012

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Adobe Reader X 10.1.1 is not working correctly on my computer which is running Windows XP Professional Service Pack 3. I have several symptoms.
1. If I am able to open a pdf file on my hard drive I get this error message:
   “Verify operation failed.”
    I hit OK and can read the document fine.

2. Many pdf files on my hard drive will not open. I get the error message:
   “There was an error opening this document. There was a problem reading this document (57).”
    I doubt the document is corrupt because I can email them to my coworkers and they can open it.

3. I can open any document inside of Internet Explorer 8. I get the error message:
   “There is a problem with Adobe Acrobat/Reader. If it is running, please exit and try again (0:104)”
    It wasn’t running and trying again won’t help. Usually I download the file and try to open it and if I can't I email to a co-worker and continue on. But now I need to fill out a form online that uses a pdf but I can't download it. What can I do now?

I have uninstalled and reinstalled twice with no success.  I suspect the root problem is the “Verify operation failed.”

Any ideas.

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New Here ,
Jun 24, 2013 Jun 24, 2013

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Happening here on both my iMac and MacBook Pro.   Both running 10.8.4 and Acrobat Pro X.

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Adobe Employee ,
Jun 24, 2013 Jun 24, 2013

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Hi all,

Acrobat team is investigating this issue on priority and will provide an update soon.

Thanks,

Ashu

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New Here ,
Jun 24, 2013 Jun 24, 2013

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I am also getting the same problem as of one week ago on my Mac Book Pro, Mountain Lion Version 10.8.4, after owning Adobe Professional for 5+ years, currently using Version 10.1.7.

The software works fine but it is annoying getting the error second after opening a document, as previously stated

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New Here ,
Jun 24, 2013 Jun 24, 2013

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Same with me. verify operation failed on a Mac with acrobat pro 10.1.7

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Participant ,
Jun 24, 2013 Jun 24, 2013

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Same Problem: Acrobat Pro X v 10.1.1 on OSX Lion 10.7.5, installed with the CS6 suite.

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New Here ,
Jun 24, 2013 Jun 24, 2013

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Another Mac with the same problem for the last couple of days -- Mountain Lion 10.8.4 and Acrobat Pro 10.1.7 -- so glad this is a software issue and not my computer for once.

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New Here ,
Jun 24, 2013 Jun 24, 2013

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Same thing here. Just started today.

Acrobat X 10.1.7

Mac OSX 10.7.5

In Preferences, I unchecked "Verify signatures when the document is opened." That seems to have made it stop. At least for now.

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Explorer ,
Jun 24, 2013 Jun 24, 2013

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Just tried KTrevino4's idea, but to no avail for me.

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New Here ,
Jun 25, 2013 Jun 25, 2013

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Yeah, that seemed to work last night. Got the same error this morning with the first PDF I opened. I saw the posts about turning off interenet, but like many others, that's not really a viable option on my work Mac. There doesn't seem to be any other problems with using Acrobat other than the annoying error that keeps popping up.

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New Here ,
Jun 25, 2013 Jun 25, 2013

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Same Here - ANNOYING

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New Here ,
Jun 24, 2013 Jun 24, 2013

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I just started having the same problem tonight. It began immediately after I installed the latest Java update. I wonder if that has anything to do with it.

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New Here ,
Jun 25, 2013 Jun 25, 2013

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Same Problem: Acrobat Pro X v 10.0.0 on OSX 10.6.8, installed with the CS5.5 suite. Have also tried uninstalling and reinstailling this morning with no luck.

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New Here ,
Jun 25, 2013 Jun 25, 2013

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try unplugging you internet connection. That is what worked for me tonight

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Explorer ,
Jun 25, 2013 Jun 25, 2013

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Yeah, that's not really a workaround. I need to be online all the time, so that doesn't help.

Anything from Abode? Are they at least working on fixing it?

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Explorer ,
Jun 25, 2013 Jun 25, 2013

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Same here, OS 10.8.4 with Acrobat Pro 10.1.7, first noticed yesterday. After dismissing the message the file seems to read OK.

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Explorer ,
Jun 25, 2013 Jun 25, 2013

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Count me in. Just noticed the same problem. Mac OSX 10.7.5. Acrobat X 10.1.7 I don't think it's a problem with the PDFs themselves. I get the error message opening a PDF I made today from an InDesign export.

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Community Beginner ,
Jun 25, 2013 Jun 25, 2013

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Same thing. At least was happy to see all of you with the same issue. Just started giving me this "error" alert this weekend.

I am on a MacBook Pro, 10.8.4, Acrobat Pro (CS6) 10.1.7.

Isn't happening each time. Seems to pick PDFs that I am opening for the first time that day (many have been opened before with no message).

Tom

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Participant ,
Jun 25, 2013 Jun 25, 2013

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I'm sure upgrading to Creative Cloud and Acrobat XI will fix it all.

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Community Beginner ,
Jun 25, 2013 Jun 25, 2013

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Buggy for the last few days. Add another to the list. i7 iMac running 10.7.5. + Acrobat Pro. Also noticed PDFs are opening very slow.

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New Here ,
Jun 25, 2013 Jun 25, 2013

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Add me to the list too. Mac running 10.6.8 and acrobat pro version 10.1.7.

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Community Beginner ,
Jun 25, 2013 Jun 25, 2013

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Add me to the group too! Mac 10.7.5 Acrobat Pro 10.1.7. Verify operation failed PLUS Preflight Analize and Fix Profilies are no longer working. Acrobat Pro 9.5.5 is working fine.

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New Here ,
Jun 25, 2013 Jun 25, 2013

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im on macpro running 10.8.4 - had same issue over the last week as well after i updated my acrobat pro app. i believe as another post mentioned that adobe have added a 'verification process' to the update to ensure your software matches their records for whatever reason. i checked my adobe ID and they didnt exactly match. street name and number was slightly different. i rekeyed all my details so they matched 'exactly' to what i sent when i originally registered my adobe cs6. shut down mac at end of day - gave it 24hrs for my details to process through their system and this morning all good! - have opened and closed acrobat a number of times and not seen error message once. hopes this helps - you may have check back when you originally registered your product which could be back a few versions of the software.

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Participant ,
Jun 25, 2013 Jun 25, 2013

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I think Adobe may have actually fixed this on their end as we have done nothing to the 14 iMacs running Acrobat X 10.1.7 and the messages slowly stopped happening during the day on 06/25/13.

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Adobe Employee ,
Jun 25, 2013 Jun 25, 2013

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Hi all,

There was a temporary glitch with our servers that has now been resolved. Please re-launch Acrobat and let us know if you still face this issue.

Thanks for your patience,

-Ashu

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New Here ,
Jun 25, 2013 Jun 25, 2013

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I'm not getting the 'verify failed' message now, but I'm not getting the startup screen when loading Acrobat! The icon only bounces once, where as before, I think it bounced about 3 times whilst the program was loading.

I'm still not convinced that this has be fixed.

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