Can't link OneDrive to Adobe Acrobat mobile on Android

[defaultv5854206fsqr]

Hi, 

I want to link my OneDrive to Adobe Acrobat on Android but it gives this message: Failed to link OneDrive, please contact IT admin for consent. 

I don't think I have a problem with my account because I can connect the same OneDrive account to Acrobat Reader on Windows and it works properply.

I hope you can help me find a solution.

[Ria Tagra]

Hi,

Hope you are doing well.

We are sorry, you're having difficulties. Please help me with few details to understand your issue better.

1. Make and model of your device?
2. Application version?
3.  Do you have premium subscription? To check please refer : https://www.adobe.com/devnet-docs/acrobat/ios/en/troubleshooting.html?highlight=about 
4. Could you share the screenshot of error message?

We did try to replicate the behavior on our end, however, it is working fine. Make sure your application is updated. Do save your work then try to sign out and sign in back. Reboot your device.

Note: Ensure you are connected to the internet.

For more help refer to: https://www.adobe.com/devnet-docs/acrobat/android/en/navigatesearch.html?highlight=drive

Let us know how it works at your end. If you have any further queries please feel free to reach us.

Regards

Ria

[defaultv5854206fsqr]

Hi,

My phone is Samsung Galaxy A71.

I have the latest version of the app installed. I attached a screenshot taken in the app of it.

I don't have premium subscription. On pc it works fine for me too. I reinstalled, rebooted my phone however it still doesn't work.

Thanks, 

Adam

[defaultv5854206fsqr]

Hi, 

I am still waiting for your reply. The problem still occcurs, can you help?

Thank you!

[jp-oz]

I'd like to add that I am also having this problem linking in a personal one drive account to my Android phone (Samsung Galaxy S8+) running Android 9. I do have the latest Adobe Reader version 21.9.019548 and I have tried to reinstall and also cleared all data/cache.

I also get the error "Failed to link OneDrive, please contact IT admin for consent"

I did contact my local IT admin which my OneDrive account is linked to and they said they cannot see a problem.

I have also successfully linked my iPad Adobe reader to the same OneDrive account with no issues.

Attached is a screenshot of the error:

 

[jeffreyv34347045]

Same problem. Latest versions yes. Pixel 4xl. Works fine on desktop app, DC pro subscriber. On mobile AND Chrome OS I get the same fail to connect contact IT for consent. Please fix this.

[ulsim]

Hi,

I have exactly the same problem,  and i sent an analohue post two days before. I hope strongly, there will be a fix in the next future.

Bye

Simon

[defaultma2sw0sm6sjf]

Same problem here 😞 Samsung Galaxy S7+. Updated soft. My IT Dep claims I have all permissions granted.  

[Harsh Vardhan Pareek]

Hi, 

Sorry for the delayed response. If you are still facing the issue, that you are unable to link OneDrive on your application. Would you mind sharing a few details to understand the issue better?

1. Make and model your device?

2. Application version?

3. Screenshot of the error message.

Make sure that the application is updated to the latest version.

Looking forward to hearing back from you.

Thanks,

Harsh

[jp-oz]

Problem is exactly the same as always despite newest version. I like numerous other people have already provided you these details in our posts. In fact I just updated to the newest version on Android 21.11.0.20700 and the problem still exists. I can't believe that a company as big as Adobe can have an issue like this unresolved despite almost 4 months.

[void.paul.97]

More than 4 months. I can't link my school's OneDrive to my phone, but works great on my PC. Samsung A22 with latest version installed.

[jeffreyv34347045]

Answering questions with questions doesn't help. It's the new standard in tech.... "is your app updated" etc.  The 12 year old in me wants to reply "omg I totally forgot... I'm still on Android Kit Kat thanks so much". MSG TO ADOBE: IT DOESN'T WORK. WE PAY FOR DC PRO WHICH PROMISES A MOBILE APP FOR ANDROID CAPABLE OF SYNCING WITH ONE DRIVE AND IT DOES NOT. 

[Harsh Vardhan Pareek]

Hi @jeffreyv34347045 @jp-oz 

Sorry for the delayed response. If you are still facing the issue, could you follow the steps provided in this help document and confirm if that works?

https://www.adobe.com/devnet-docs/acrobatetk/tools/Mobile/onedrive.html

Also, can you also try once by providing the consent via the Azure Portal rather than doing it within the app?

Thanks,

Harsh

[Lucas2515158893d2]

Hi Harsh,

I'm having the very exact problem. As a matter of fact, my whole institution (Universidad San Francisco de Quito) is having the same problem. The IT department has checked on this and not even them, who are the admins, can sync OneDrive with Adobe in an Android device. We have followed all your recomendations in this forum.

Best,

Lucas

[S. S]

Hello,

Sorry for the trouble. 

It could be an issue with the connector, which syncs OneDrive with Acrobat Reader Mobile. If you have OneDrive installed on your, please try the below steps:

1. Sign out from Acrobat Reader Mobile and OneDrive;

2. Restart the device;

3. Sign in back to Acrobat first without signing in to the OneDrive application and then try to sync with OneDrive.

Let me know if this works.

Thanks,

Souvik.

[Lucas2515158893d2]

Hi Souvik,

Thanks for the quick response. I just did how you told me to but it didn't work, unfortunately. Is there any other way to fix this? The IT department is reaching Microsoft to see if the problem is on their side.

Best,
Lucas

(PII removed by moderator)

[Gordan6C19]

Same problem .. but it seems thatvthosciscussuecinly on Android since onedrive sync with adobe  works fine on windows and iphone/ipad ...

[S. S]

@Gordan6C19 Hi,

Are both the applications up to date on the Play Store or the Galaxy Store? Could be an issue with the version.

Thanks,

Souvik.

[Fisiothor]

It doesn't work...

[S. S]

@Fisiothor Hi, 

I am discussing this with the engineering team and will update you as soon as possible. 

Request your kind understanding and patience. 

Thanks, 
Souvik.
 

[lucasbajoelvolcan]

Hi Souvik,

At my institution, we were able to fix this problem with the help of the people at Microsoft. They had to scale the problem to a department with more clearance in order to fix it. And it took a while...

Best,

Lucas

[S. S]

Hi Lucas, 

Thank you for letting me know that it worked for you.

Regards,

Souvik.

[Andrew25800463jvqo]

i have m365 business account , and unpaid version of adobe pdf.  it keeps saying my password is wrong, which it isn't.  any idea?  do i need change multi authorization?  this function is busted, not working

[Andrew25800463jvqo]

I'm the admin of my m365, and i tried to get the adobe app to accept sign in using the android link above, and it just stalled, and never succesfully processed the acceptance of adobe sign ins.  i'm on android.    your adobe/onedrive function is busted.

[S. S]

@Andrew25800463jvqo Hi,

Sorry for the trouble. 

Have you tried allowing the permissions from the below link:

https://login.microsoftonline.com/organizations/v2.0/adminconsent?client_id=c999586d-3bb6-4858-9d08-...

This should redirect you to allow sign-in using Acrobat Reader Mobile. You should generally see the page as shown in the below screenshot. 

Once here, log in using the admin credentials, provide the necessary approval, and then check if you can log in.

Let me know if this helps.

Thanks,

Souvik.