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Cancelling a subscription

New Here ,
Apr 21, 2022 Apr 21, 2022

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Trying to cancel a subscription and instructi9ns available don't work. No option to cancel seems to exist and no contact info other than this forum to seek advice.  Please anyone??

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Cancel subscription

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3 ACCEPTED SOLUTIONS
Contributor ,
Apr 22, 2022 Apr 22, 2022

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 Hi Shannon,

 

Hope you are doing well. I am sorry to hear that you are unable to cancel your Adobe free trial.

 

Would you mind sharing the error that you get when trying to cancel the subscription? A screenshot of the error would be great.

 

Also, you can try contacting the store provider through which you have subscribed [ play store if you use android device / app store if you use an iOS device ] 

Depending upon the device type you are using, please click the links to get a detailed page as to how to proceed with cancellation:
1. Through google play store: https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid
2. Through Apple App Store: https://support.apple.com/en-in/HT202039

 

Let me know if this helps.

 

Regards,

Souvik.

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Adobe Employee ,
May 02, 2022 May 02, 2022

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Hello Gary,

 

I am sorry for the experience. However, mobile subscriptions are something that are handled by your store operator and not Adobe directly. I would suggest you to kindly get in touch with store depending upon the device platform you are using so that you can get a better assistance.

 

You can click on the below links to get a better idea about how to proceed with it:

For Android: Subscription Services — Acrobat for Android Help (adobe.com)

For iOS: Manage Subscriptions — Acrobat for iOS Help (adobe.com)

 

Hope this answers your query.

 

Thanks,

Souvik.

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Adobe Employee ,
Jun 19, 2022 Jun 19, 2022

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@Erlmeier 

 

Hello,

 

Sorry for the delayed response.

 

So, a mobile-based subscription can be canceled directly from the subscriptions option on the store you are using.

 

For Google Play Store:

  1. Open the Google Play Store App.
  2. At the top right, tap the profile icon.
  3. Tap Payments & subscriptions. Subscriptions.
  4. Select the subscription you want to cancel.
  5. Tap Cancel subscription.
  6. Follow the instructions.

 

For Apple AppStore: 

  1. Open the Settings app.
  2. Tap your name.
  3. Tap Subscriptions.
  4. Tap the subscription.
  5. Tap Cancel Subscription. You might need to scroll down to find the Cancel Subscription button. If there is no Cancel button, the subscription is already canceled.

 

 

For Galaxy Store:

After logging in to Galaxy Store, tap “Menu,” tap “Subscriptions,” select the app from the list, then tap “Unsubscribe” to cancel the subscription.

 

Let me know if this helps.

 

Thanks,

Souvik.

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Contributor ,
Apr 22, 2022 Apr 22, 2022

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 Hi Shannon,

 

Hope you are doing well. I am sorry to hear that you are unable to cancel your Adobe free trial.

 

Would you mind sharing the error that you get when trying to cancel the subscription? A screenshot of the error would be great.

 

Also, you can try contacting the store provider through which you have subscribed [ play store if you use android device / app store if you use an iOS device ] 

Depending upon the device type you are using, please click the links to get a detailed page as to how to proceed with cancellation:
1. Through google play store: https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid
2. Through Apple App Store: https://support.apple.com/en-in/HT202039

 

Let me know if this helps.

 

Regards,

Souvik.

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New Here ,
Jun 16, 2022 Jun 16, 2022

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Get real people! I am going to ask the Fedeal Trade commission to help!

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New Here ,
Jun 17, 2022 Jun 17, 2022

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What happened

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New Here ,
Apr 28, 2022 Apr 28, 2022

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I also can't cancel and it's impossible to contact anyone. I cancelled my trial and payment was still taken 

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Adobe Employee ,
May 02, 2022 May 02, 2022

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Hello Gary,

 

I am sorry for the experience. However, mobile subscriptions are something that are handled by your store operator and not Adobe directly. I would suggest you to kindly get in touch with store depending upon the device platform you are using so that you can get a better assistance.

 

You can click on the below links to get a better idea about how to proceed with it:

For Android: Subscription Services — Acrobat for Android Help (adobe.com)

For iOS: Manage Subscriptions — Acrobat for iOS Help (adobe.com)

 

Hope this answers your query.

 

Thanks,

Souvik.

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New Here ,
Aug 19, 2022 Aug 19, 2022

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By "store operator," do you mean the Apple App Store???

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New Here ,
Jun 16, 2022 Jun 16, 2022

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Please give our subscribers a genuine link to cancel our accounts.How hard is that???????????????????????????????

 

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Adobe Employee ,
Jun 19, 2022 Jun 19, 2022

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@Erlmeier 

 

Hello,

 

Sorry for the delayed response.

 

So, a mobile-based subscription can be canceled directly from the subscriptions option on the store you are using.

 

For Google Play Store:

  1. Open the Google Play Store App.
  2. At the top right, tap the profile icon.
  3. Tap Payments & subscriptions. Subscriptions.
  4. Select the subscription you want to cancel.
  5. Tap Cancel subscription.
  6. Follow the instructions.

 

For Apple AppStore: 

  1. Open the Settings app.
  2. Tap your name.
  3. Tap Subscriptions.
  4. Tap the subscription.
  5. Tap Cancel Subscription. You might need to scroll down to find the Cancel Subscription button. If there is no Cancel button, the subscription is already canceled.

 

 

For Galaxy Store:

After logging in to Galaxy Store, tap “Menu,” tap “Subscriptions,” select the app from the list, then tap “Unsubscribe” to cancel the subscription.

 

Let me know if this helps.

 

Thanks,

Souvik.

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Guest
Jul 17, 2022 Jul 17, 2022

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I subscribed through Adobe's sight itself. So how do I cancel in that case?

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New Here ,
May 12, 2022 May 12, 2022

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i would like to cancel my subscription as soon as possable please.

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New Here ,
May 12, 2022 May 12, 2022

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i want to cancel my subscription please

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Adobe Employee ,
May 12, 2022 May 12, 2022

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@susanw78587137 

 

Hello,

 

Please refer to the above link to go about with the cancellation process.

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Guest
May 26, 2022 May 26, 2022

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What kind of outfit charges apprx 73 dollars per month on something i never purchased . For three months I have tryed to cancel whatever the subscription was for . Everywhere i search there is nothing about me except for a email address .Everytime i try to cancel i go in a cycle and cant even contact Adobe . If this the way this so called site runs their affairs they will never get a good recomention from me . I have never seen such a firm that is so badly run  I paid the premium the fist month thinking itwas an error . Then when i tryed to find out what is going on it was impossible . Month two same story . Month three same story  I am a senior citizen with a big mouth , how dare they treat customers as idiots .

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New Here ,
Jun 01, 2022 Jun 01, 2022

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Literally have the same problem as you. Did not know that I was subscribed to Adobe until I was suddenly randomely charged for the monthly plan. Tried to cancel it but apparently it took $70 to cancel it. (WTF??) Now I am stuck being subscribed to a plan that I never even use and only intended to use for the free trial. 

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Guest
Jun 02, 2022 Jun 02, 2022

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Well I finally found out that it was cancelled three months ago and is
still taking money from my credit card ..These companies want to be paid
upfront , yet one has to fight for a refund on something they never wanted
to begin with .

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New Here ,
Jun 04, 2022 Jun 04, 2022

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I was just hit as well this company is predotirial how can I get out of this and get my money back?

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Adobe Employee ,
Jun 06, 2022 Jun 06, 2022

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Hello, Sorry for the delayed response. Please contact your store through which the Acrobat subscription was purchased to avail of the refund.

Mobile-based subscriptions are handled by store support and not by Adobe directly.

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Community Beginner ,
Nov 06, 2022 Nov 06, 2022

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Block your card and get another one from your bank.

That's my only solution...

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Community Beginner ,
Nov 06, 2022 Nov 06, 2022

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Its a scam. Im trying to cancel since the Enterprise Plan has f**kall apps.

They deliberately hide that hide it from people.

I haven't been able to access any of the apps. All I get is more and more crap apps to try or buy.

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Guest
Jul 17, 2022 Jul 17, 2022

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I'm having the same problem!

Trying to find anything regarding your key, proof of purchase, anything... is a joke.

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Adobe Employee ,
Jul 18, 2022 Jul 18, 2022

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@Deleted User 

Hi,

 

Sorry for the trouble. Could you please brief me with the issue so that I can investigate on it and assist you better?

 

Thanks,

Souvik.

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Guest
Jul 18, 2022 Jul 18, 2022

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When on the Adobe website, I subscribed to and paid for Creative Cloud All
Apps with 100GB. I've used it since May 2021.

Due to illness I'm unable to use it *I want to cancel it* and like everyone
else I'm* unable to find a way to do so.*

When I go back to your website to cancel, all I get are options to
subscribe as if I have no subscriptions, yet I continue to get billed for
it. You guys do not provide a link to cancel. - See Attachment.

You don't even show that I ever had a subscription in the past even. Yet I
paid $54.99 for over a year. Very unscrupulous. See attachments.

Even your answers on how to cancel are very unclear and do not work. I did
not subscribe on my cell phone or through and third-party source.

I have canceled my payment method for the subscription and am seeking a way
for legal resources on Adobe's business practices and ethics.

Please provide direct, clear, and truthful directions to cancel my
subscription through Adobe to stop the attempt of being billed monthly.

I want official evidence from Adobe that I have no active subscriptions and
as of what date.

I no longer trust Adobe. You guys have your site set up to have people
running in circles to cancel their subscriptions, find their proof of
purchases, their key for their purchases, etc.

Thank you.



*Shelah A. Cochran *
* I am me. Be you *

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Adobe Employee ,
Jul 18, 2022 Jul 18, 2022

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@Deleted User,

 

Hi,

 

I checked the email address that you registered here over the community and could not find an active subscription?

 

Also, since you want to proceed with the cancellation and you are referring to a Creative Cloud subscription, please reach out to our support team from the link to start a conversation and get it canceled:

Contact Customer Care (adobe.com)

 

To start the conversation, click on the chat icon on the bottom right of the window that opens on the link.

 

Let me know if this helps.

 

Thanks,

Souvik.

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New Here ,
Aug 19, 2022 Aug 19, 2022

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Ich möchte mein kostenloses Adobe Acrobat Reader Test-Abbonnement zeitgerecht vor dem 20.08.22 kündigen, finde auf ihren umfangreichen Seiten aber keine entsprechenden Button.

Kontoinhaber: Hans Werner Meyer zur Heide Email: 

 

[PI removed by moderator]

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