Cancelling a subscription

[Shannon24145499809a]

Trying to cancel a subscription and instructi9ns available don't work. No option to cancel seems to exist and no contact info other than this forum to seek advice.  Please anyone??

[Souvik_98 · Accepted solution]

 Hi Shannon,

Hope you are doing well. I am sorry to hear that you are unable to cancel your Adobe free trial.

Would you mind sharing the error that you get when trying to cancel the subscription? A screenshot of the error would be great.

Also, you can try contacting the store provider through which you have subscribed [ play store if you use android device / app store if you use an iOS device ] 

Depending upon the device type you are using, please click the links to get a detailed page as to how to proceed with cancellation:
1. Through google play store: https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid
2. Through Apple App Store: https://support.apple.com/en-in/HT202039

Let me know if this helps.

Regards,

Souvik.

[S. S · Accepted solution]

Hello Gary,

I am sorry for the experience. However, mobile subscriptions are something that are handled by your store operator and not Adobe directly. I would suggest you to kindly get in touch with store depending upon the device platform you are using so that you can get a better assistance.

You can click on the below links to get a better idea about how to proceed with it:

For Android: Subscription Services — Acrobat for Android Help (adobe.com)

For iOS: Manage Subscriptions — Acrobat for iOS Help (adobe.com)

Hope this answers your query.

Thanks,

Souvik.

[Souvik_98 · Accepted solution]

 Hi Shannon,

Hope you are doing well. I am sorry to hear that you are unable to cancel your Adobe free trial.

Would you mind sharing the error that you get when trying to cancel the subscription? A screenshot of the error would be great.

Also, you can try contacting the store provider through which you have subscribed [ play store if you use android device / app store if you use an iOS device ] 

Depending upon the device type you are using, please click the links to get a detailed page as to how to proceed with cancellation:
1. Through google play store: https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid
2. Through Apple App Store: https://support.apple.com/en-in/HT202039

Let me know if this helps.

Regards,

Souvik.

[Erlmeier]

Get real people! I am going to ask the Fedeal Trade commission to help!

[Compton24889726j43b]

What happened

[Hafriz38584374s0d3]

Hi Souvik_98,

I also faced the same issue. I did not find any way to cancel the subscription of acrobat. I already contacted apple store advisor, but he could not detect the subscription on my iphone. But on acrobat app, clearly stated that i am on acrobat premium subscription. Thus, he asked me to check with app developer to cancel it. I attached the screenshots too for your reference.

 

 

[S. S]

Hi @Hafriz38584374s0d3,

Thanks for sharing the details. It seems you are logged in using a different email address in both Acrobat and AppStore.

Would you mind trying the steps:

Go to Profile-> Subscriptions-> Manage Subscriptions.

You should be redirected to the AppStore page to modify or cancel. If your account is different, you should see a pop-up.

-Souvik

[Gary24241835ppwj]

I also can't cancel and it's impossible to contact anyone. I cancelled my trial and payment was still taken 

[S. S · Accepted solution]

Hello Gary,

I am sorry for the experience. However, mobile subscriptions are something that are handled by your store operator and not Adobe directly. I would suggest you to kindly get in touch with store depending upon the device platform you are using so that you can get a better assistance.

You can click on the below links to get a better idea about how to proceed with it:

For Android: Subscription Services — Acrobat for Android Help (adobe.com)

For iOS: Manage Subscriptions — Acrobat for iOS Help (adobe.com)

Hope this answers your query.

Thanks,

Souvik.

[Jamie25722935sdeq]

By "store operator," do you mean the Apple App Store???

[Erlmeier]

Please give our subscribers a genuine link to cancel our accounts.How hard is that???????????????????????????????

[S. S · Accepted solution]

@Erlmeier 

Hello,

Sorry for the delayed response.

So, a mobile-based subscription can be canceled directly from the subscriptions option on the store you are using.

For Google Play Store:

1. Open the Google Play Store App.
2. At the top right, tap the profile icon.
3. Tap Payments & subscriptions. Subscriptions.
4. Select the subscription you want to cancel.
5. Tap Cancel subscription.
6. Follow the instructions.

For Apple AppStore: 

1. Open the Settings app.
2. Tap your name.
3. Tap Subscriptions.
4. Tap the subscription.
5. Tap Cancel Subscription. You might need to scroll down to find the Cancel Subscription button. If there is no Cancel button, the subscription is already canceled.

For Galaxy Store:

After logging in to Galaxy Store, tap “Menu,” tap “Subscriptions,” select the app from the list, then tap “Unsubscribe” to cancel the subscription.

Let me know if this helps.

Thanks,

Souvik.

[Guest]

I subscribed through Adobe's sight itself. So how do I cancel in that case?

[SRee36038503ngss]

Adobe Acrobat is not on the app list under subscription but I am getting charge too! 

Appreciate your help. 

[Ivan36642201btom]

Fully supported, they make it impossible for subscribers to cancel. Adobe - a genuine rip-off!!

[S. S]

Hi @SRee36038503ngss, thanks for writing in!

If the subscription has been purchased from Adobe's site directly, you can check the self-serve article for more info on cancellation: How to cancel Adobe trial or subscription.

Hope this helps.

-Souvik

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

[susanw78587137]

i would like to cancel my subscription as soon as possable please.

[susanw78587137]

i want to cancel my subscription please

[S. S]

@susanw78587137 

Hello,

Please refer to the above link to go about with the cancellation process.

[Guest]

What kind of outfit charges apprx 73 dollars per month on something i never purchased . For three months I have tryed to cancel whatever the subscription was for . Everywhere i search there is nothing about me except for a email address .Everytime i try to cancel i go in a cycle and cant even contact Adobe . If this the way this so called site runs their affairs they will never get a good recomention from me . I have never seen such a firm that is so badly run  I paid the premium the fist month thinking itwas an error . Then when i tryed to find out what is going on it was impossible . Month two same story . Month three same story  I am a senior citizen with a big mouth , how dare they treat customers as idiots .

[Landon24539269dcv4]

Literally have the same problem as you. Did not know that I was subscribed to Adobe until I was suddenly randomely charged for the monthly plan. Tried to cancel it but apparently it took $70 to cancel it. (WTF??) Now I am stuck being subscribed to a plan that I never even use and only intended to use for the free trial. 

[Guest]

Well I finally found out that it was cancelled three months ago and is
still taking money from my credit card ..These companies want to be paid
upfront , yet one has to fight for a refund on something they never wanted
to begin with .

[Sherif24733002p5o7]

I was just hit as well this company is predotirial how can I get out of this and get my money back?

[S. S]

Hello, Sorry for the delayed response. Please contact your store through which the Acrobat subscription was purchased to avail of the refund.

Mobile-based subscriptions are handled by store support and not by Adobe directly.

[Jonah26995671nkid]

Block your card and get another one from your bank.

That's my only solution...

[Jonah26995671nkid]

Its a scam. Im trying to cancel since the Enterprise Plan has f**kall apps.

They deliberately hide that hide it from people.

I haven't been able to access any of the apps. All I get is more and more crap apps to try or buy.