Conflict files

[swati25294315bevv]

Why are my acrobat reader files being saved as a separate conflict files following any edit?!

[S. S]

Hello Swati,

I hope you are doing well. I am sorry for the trouble with Acrobat Reader Mobile.

Can you let me know the location of the file you are trying to edit? Are the files being opened from any External source like any website or email attachments? If yes, then in such instances, Acrobat will need to create a copy of the document in order to save it on to your device so that you can edit the file. 

The next time when you need to access the document again, I suggest you use Acroabt Reader Mobile to open the recently created file again so that you can have all the changes reflecting on it.

Let me know if this helps.

Thanks,

Souvik.

[Alison26031274tgbn]

Hi,

I am having the same problem. I am using the app on an iPad. Previously if I flicked over to a different app to copy paste for example, I could flick back to the file I had open on the Adobe Acrobat Reader and not a problem. It was about six months ago after an update that this started happening. Feels like six months but possibly longer. Now when I try and flick between apps, I get more and more conflict files created. Other apps have no problems but for some reason Adobe Acrobat Reader now does.

Help please🧐

Thanx Heaps & Stay Safe☺️ 

[Gianluca Giani]

You are not the only one experiencing this issue. Same kind of device, too.

[swarnim28583643l0vo]

Hi, 

I am facing the exact same problem in the past month. Every time I am reading and editing a doc on my Adobe Acrobat reader on iphone, multiple seperate conflict files are getting created. Please help.

[swarnim28583643l0vo]

*I pad

[Andrew29246551pkn7]

Same!

[S. S]

@Andrew29246551pkn7 @swarnim28583643l0vo 

Sorry for the trouble.

We have logged a bug on the issue, and our team is working on it. 

I request your kind understanding and patience while we get this fixed.

-Souvik

[Mary28333803kv93]

I'm having the conflict file issue as well. My file, which is a journal, that I access daily and downloaded from a program I'm in, gets duplicated with conflict in name of file and ends up having the word conflict repeated as well in each file. I don't see that anyone has solved this problem yet. Please respond, someone with expertise..

[Ai-Kim285664734yq3]

Still an issue for me also when I'm reviewing a pdf on my iPad... I've ensured the same pdf file is not opened on any other devices. In one session, I can end up with up to 10 conflict files. 

[Gary29599350hb6h]

Also having this issue

[Office22835671velv]

Same

[Nadia27921249jxef]

Still a huge issue with me too. I work on my iPad, iPhone, and computer. Always make sure to save after each edit and that it's fully uploaded to the cloud. Still, I get atleast 5+ conflict files pop up when I reopen on any of my devices, even the same device.

[Todd340042228i9r]

Same for me on iPhone and iPad. Can't believe they haven't fixed this yet. 

[Muresanu31372223o6mm]

The problem still persists after so many months. Can you please fix this issue as every time I'm making edits on files I get new files. Thanks!

[S. S]

Hi @Muresanu31372223o6mm and other,

We have reopened the bug, and the team is investigating a fix.

I will update the thread once I hear back from the team.

-Souvik

[Brinda MD]

The worst part of this situation is none of the comments made in the original PDF are being saved despite saving them multiple times immediately after making the comments. Once you close the main file, you see some 5-7 conflict files. When I reopen the main file, none of my comments are saved. And I do not know which of the conflict files has them saved. It's a colossal waste of time. I do not use any other PDF app. I read, edit, comment and save directly in the cloud. My account is a basic premium subscription. Kindly help ASAP as it has been many months since. 

[manak339063188u01]

Same issue on my Ipad.

[S. S]

Hi @manak339063188u01,

Hope you are doing well. 

The team is actively working on getting the fix live and this will be done in the upcoming updates.

Meanwhile, would you mind letting us know the location of the files? Are they saved in the internal storage or cloud drive? 

-Souvik

[atlantas39645703]

We are also having this issue on mobile devices and ipads and we are saving them onto the Adobe Cloud

[S. S]

Hi @atlantas39645703,

Would you mind adding a few pieces of information for further investigation:

1. The app version of Acrobat Reader Mobile you use (go to Home-> Profile-> About Acrobat);

2. The iOS version of your device;

3. A screen recording of the issue happening (from the point of opening the file in Acrobat till the conflict file is created);

4. A sample file where you experienced the issue along with the conflict file to test in house.

Look forward to hearing from you.

-Souvik

[atlantas39645703]

1. Version 23.10.01

2. iOS 17

3. We have multiple people using our account but we have folders for all of our guys and I am attaching an example of 1 of our guys but they all are having the exact same issue. They go into a file, edit, minimize the app or go into another app, come back to edit more information in the file and when they try to leave the file they are editing it auto creates a copy with the added title of (conflict). You can see in all of our files MANY files say (conflict) now because of this issue and nothing is saving properly. All our documents are saved to our Adobe Cloud.

[S. S]

Hi @atlantas39645703 Thanks for the details. 

Would you mind sharing the file along with the conflict that was created? This would help us investigate the issue in house.

-Souvik

[S. S]

Thanks @atlantas39645703 

Logged a ticket with all the details for the team to investigate.

I will update the thread once I hear back from them.

-Souvik