Cannot save a Word document to PDF. It worked fine until a few days ago.

[lc61378766]

All of a sudden I can't save my Word documents to PDF.  Adobe is up to date.  It works when I'm downloading documents or scanning documents but stopped working to allow me to save Word or Excel to PDF.  My subscription is also up to date.  I need this to work.

[Adorobat]

Hi lc61378766,

As i was able to understand from the issue description mentioned above, you are unable to convert Word document to pdf, is that correct?

On checking the details for your account, you have Adobe Export PDF subscription active which allows you to convert pdf into other formats like Word, Excel etc.

To convert Word document to pdf, you need to buy Adobe PDF Pack.

You may refer to the following links:

FAQ | Adobe Export PDF, Document Cloud

FAQ | Adobe PDF Pack

If you are facing issue when trying to convert pdf files to Word, please let us know what happens when you are trying to Export?

Awaiting your response.

Shivam

[lc61378766]

Why would I have to buy the PDF pack when it was working fine until a few

days ago? Is this some sort of update scam??

[Adorobat]

Could you let us know the email address you used for the purchase?

-Shivam

[lc61378766]

its the same one...[email id removed by moderator]

[Adorobat]

Thanks for providing the information. The email address you have given has Adobe Export PDF pack active.

Could you please confirm if you can access the service using this link: https://cloud.acrobat.com/exportpdf 

Also, confirm the steps you are taking to convert Word documents to PDF

[lc61378766]

I have access to the link but we don't use Cloud. I normally so into the

Word document and then 'Save As' and choose PDF - Export. Normally after

that the document pops up in PDF format and then I can email to clients but

lately it won't and when I try to get into it, it asks for a format to open

it. I've tried all the options and it won't work.

[Adorobat]

It seems that the .pdf extension is not associated with Adobe Reader. Could you please try the steps given in the following link: Associate PDF files to always open in Acrobat or Reader on Windows 10?

Let us know how it goes.

[lc61378766]

sorry, I opened the link but there are no instructions just the page and

not sure what I'm looking for.

[Adorobat]

Try following the steps mentioned below:

1- Locate any pdf file on your computer.

2- Right-click>Properties

3- Click on "Change" next to "Opens with">select Adobe Acrobat Reader DC from the list>click OK

4- Click Apply>OK and try again.

[lc61378766]

It won't let me open a PDF file....a box pops up that says "Convert File"

and say to pick a type of file to convert from. I tried opening an older

PDF file from before the issue and it won't open either. I try to right

click for Properties but no option.

[lc61378766]

Good morning,

I'm still having issues with PDF. My files won't save as PDF, I can't open

PDF.......I've tried the instruction you gave me but they don't work. We

pay for our subscription annually and I need to have this working. Is it

possible to have someone call me.

Thanks,

Lisa

[DotNews]

It's a crappy marketing technique that they are using to get you to subscribe to the PDF editing program Adobe Acrobat. In your office document, when you go to "File > Save as Adobe PDF" it takes you to Adobe Acrobat, which will say you need to update your subscription before you can use it.

You can still save it straight from office without using Adobe Acrobat though- just go to "File > Save a Copy" and the Select PDF from the file drop down and save it. Very annoying

[Benyamin98BC]

I have the same issue on my Mac from today. benyaminbayat@gmail.com

[SaintEx]

Adobe makes it a challenge.  Something that has worke forever suddenly does not and you reply is for me to buy yet another Adobe product.  I feel Adobe should have warned me of a change in their software.  I am not happy at all about this.

[SaintEx]

I have Adobe Creative Cloud and A Photoshop 2024 and 2025.  Ho wmuh is the pack you propose?  Since u mention "checking the detail of my account," please reply to my email right away.  I have an urgent project to send out in pdf format....

[C2020]

Microsoft Word should inform the purchaser before buying .  If I had of known this I would never have purchased.  I feel cheated.

[bob_2930]

I have the same issue only on 1 pc. others work fine.  I have a third party PDF program and it gives me the same error. I doubt that Acrobat Dc is a problem. It appears to me that WORD is the culprit not linking to a pdf file.