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I
Irena Miseviciute
Participant
July 17, 2014
解決済み

how to change credit card details

  • July 17, 2014
  • 返信数 2.
  • 1410 ビュー

I have had an email saying I need to change my credit card details as my card is due to expire. When I follow the link in the email, it just takes me to the 'adobe cloud'. I have gone into 'my information' and 'settings' from here but neither give me the opportunity to change my payment method.. Please advise!

      このトピックへの返信は締め切られました。
      解決に役立った回答 Sara_Forsberg

      Hi Chloe,

      Try this:

      1. Log in to Adobe.com using your Adobe ID and password.
      2. Click Manage Account under your name on the left side of the window.
      3. Locate your subscription and click Manage.
      4. Near the bottom of the window, click Edit Payment Details.

      Did that do the trick?

      Best,

      Sara

      返信数 2

      S
      Community Manager
      Sara_ForsbergCommunity Manager解決！
      Community Manager
      July 17, 2014

      Hi Chloe,

      Try this:

      1. Log in to Adobe.com using your Adobe ID and password.
      2. Click Manage Account under your name on the left side of the window.
      3. Locate your subscription and click Manage.
      4. Near the bottom of the window, click Edit Payment Details.

      Did that do the trick?

      Best,

      Sara

      T
      Community Manager
      Tariq AhmadCommunity Manager
      Community Manager
      July 17, 2014

      Hi chloe fazan,

      You may visit this link: http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting-creative-cloud.html

      ~Ajlan Huda.

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