I am not able to convert my pdf to doc - I sign in but when I click on the 'export pdf' button nothing happens

Hi Merrynw,

Sorry for the delay.

As mentioned, that when you click on the "Export PDF" it doesn't give any response. So does it happen when you try exporting the document using desktop application Adobe Reader DC or through the Document Cloud web?

Follow the steps mentioned below, to activate the subscription.

1- Export PDF is an online service that you can use online via: https://cloud.acrobat.com/exportpdf

2- You can also use the services through free desktop version of Adobe Acrobat  Reader DC: Adobe Acrobat Reader DC Install for all versions

3- “Sign In” using the email (Adobe ID) under which you have subscription registered.

4- For detailed description of how to use the Export PDF service, you may refer to- Using Adobe Export PDF

You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Let us know if it still doesn't work.

Regards,

Akanchha