I can't convert my PDF to word or excel

[Guest]

How do I convert my PDF files to word or excel files? I paid the subscription fee of 23.99 & still cannot convert the files!I paid my money for nothing & I would like a refund! How do I go about getting a refund? Thank you

[Guest]

Hi export 1111111,

Please let me know the exact workflow you are following.

Are you trying to convert from within Reader or from Browser?

If from Reader then make sure you are signed in within Reader.

Also try updating Reader to the latest v11.0.09 and check.

Browser

Please let me know which Browser you are using and its version?

Does it occur with all files?

Have you checked with a different browser if possible?

Regards,

Florence