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giskaj
Participant
March 7, 2015
質問

I have files that have been on my computer for over a year and all of a sudden they wont open and an error message comes up saying they were improperly downloaded or came in an email attach which is not the case

  • March 7, 2015
  • 返信数 1.
  • 317 ビュー

I have files that have been on my computer for over a year and I have used them several times and all of a sudden they wont open.  I received an error message saying they are improperly downloaded or came as an email attachement which is not the case.  Please advise

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pwillener
Legend
March 8, 2015

What kind of files?

What is the exact message you are getting?

If the files are PDF documents: what is your operating system?  Reader version?

giskaj
giskaj作成者
Participant
March 8, 2015

They seem to be word files - they will open if I choose "open with" microsoft word, but if I double click they don't open they are appearing as PDF on my screen.  I even opened one and then tried to "save as" making sure I chose .doc and they still appear as PDF

I just created a new document response.doc in word and when I saved to my desktop it appears as a PDF file and I absolutely did not create a PDF or save as PDF it was a simple word

doc.

The message says "Adobe reader could not open response.doc because it is either not a supported file type or because the file has been damaged (for example attached in an email and not properly decoded)

The reader version is I believe the most current, I always update when prompted.  OS is Windows 8

Inspiring
March 8, 2015

Hi giskaj,

It sounds like the file associations have become confused in Windows. Please see this Help document from Microsoft for information about how you can reset those file associations: Choose the apps Windows uses by default - Windows Help.

Best,

Sara