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S
swilson1222
Participant
October 3, 2017
質問

The files are never arriving

  • October 3, 2017
  • 返信数 2.
  • 1580 ビュー

The files I am sending are being sent and now one is getting my files

このトピックへの返信は締め切られました。

返信数 2

AkanchhaS8194121
AkanchhaS8194121
Legend
October 5, 2017

Hi Swilson/Gunnard

Could you please confirm, how you have been accessing the service? Is it online via https://cloud.acrobat.com/send ? Or through the desktop application Adobe Reader DC?

Also, could you please share the exact workflow that you follow to send the files? Are you sharing it through the link or as an attachment?

Help us with the more detail to understand the issue in better manner.

Regards,

Akanchha

G
gunnard93505711
Participant
October 5, 2017

Hi Akanchha,

Thanks for responding.

I had used the system via send-website ( https://forums.adobe.com/external-link.jspa?url=https%3A%2F%2Fcloud.acrobat.com%2Fsend ) shring by link.

Yesterday I send them again as an attachment and they where all received.

Everything was done with an XP-computer and firefox.

Today I am not able to go to the site by this computer, with windows10-laptop I can reach it normaly ????

I send you a "printscreen" of the send items, opened with laptop.

Regards,

Gunnar

AkanchhaS8194121
AkanchhaS8194121
Legend
October 9, 2017

As its mentioned above about that it doesn't work with the Win-XP and it does with the Win-10, so there could be a possibility that its just a web browser issue.

You may try with a different web browser.

Regards,

Akanchha 

G
gunnard93505711
Participant
October 4, 2017

Mondayafternoon I have send 10 links by adobe send and no one had received them !

I am NOT happy that I can not be sure that the mails will be send and received when I pay for the service !

It's the first time since I use the system.

What is the problem ????

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