CC Libraries Loading Super Slow

[AmandaSavage]

Just in the last few days my CC Libraries are loading really slowly and sometimes they never load. I've done all the troubleshooting on this page and NOTHING HAS WORKED!

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-libraries-panel-doesn-t-load-in-desktop-pro...

All my apps are up to date. I'm on Mac OS 13.7.4.

PLEASE HELP!

[RRKing]

Where are we on thuis because we are experencing the exact same thing.

[LambsW]

can we get a fix sooner? I have major issues with the librraries freezing creative cloud and photoshop and illustrator. Help!

[abrown@espassociates]

Hello! Our team is having the exact same issue, and it's really crippling our productivity. The problem seems to have resolved for only some of us even though we're all on the same Adobe account through our organization. Is there a timeline for when the fix will be rolled out to all users? Thanks so much for any additional information on this!

[Abhiroop Boggavarapu]

The fix for this bug has been rolled out as part of Creative Cloud Library Synchronizer Version 4.9.20.
The version for this component can be checked via Creative Cloud > About Creative Cloud

- CC Library Synchronizer Team

[Lucas from H]

So not good, the problem still occurs unfortunately... It's only me?

[kamilak72948464]

Same here, nothing changed at all. Problem still occurs

[pinoromaNET]

the same for me, unfortunately
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[Lindsay36703391qgqg]

Still having the same issues here. 

[Bounce Agency]

Hi - I can confirm that the Creative Cloud Library Synchronizer Version 4.9.20. update has solved it for me. 

[defaulthfqt71pn37qh]

I'm on 4.9.20 and I'm still having the same issue. I'm on a pc -  a NEW one that your support team told me I needed

[diannep31571884]

I saw that Photshop was "updated" yesterday (March 29th) but I don't think they fixed the problem. I restarted Photoshop, but I guess next, I will restart my Mac. So frustrating!

[bb-thoughtexchange]

I know Adobe has posted that this bug has been fixed but this is still happening for me, even with everything up to date. It's such a productivity buzz kill. 

[Peter25305180tzr8]

Our team has this version of creative cloud and see no improvement. Also, it affects After Effects, so we were expecting an update to AE also, is this expected to happen soon?

[Gia Ninja 2]

Yes, still not working and seems to be getting worse rather than better. 

[pinoromaNET]

this fix seems to have worked for me, at the moment

[Abhiroop Boggavarapu]

Hi all,
We thank all the users for the feedback. While we are seeing that the fix rolled out has improved the performance for few users, we also see that few of the users are still impacted.
To understand the issue better,  can the users impacted share a video of the issue and logs collected using LogCollector Tool [https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html  for our team to analyse the issue better.
- CC Library Synchronizer Team

[clementc89469389]

Hello there, the link is broken 

[Abhiroop Boggavarapu]

Link for Log Collector Tool - https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

[jongo.studio]

nope CC libraries are nowhere to be found.

[defaultlpur2y4nvysb]

Same exact problem here. Running MacOS 15.4.1, Adobe CC Libraies Synchronizer version 4.10.6. None of my libraries will load at all. They behave as if there is nothing there to click.

[apcmse.main]

Yes, me too only just tried to import some 3rd party purchased libraries from various creators and they import but don't update too quick and they automatically synchronize to the cloud.

1. Do you know if there's a way to make them work directly off the hard drive where they're installed

2. How do we stop library auto cloud sync?

Hope it's fixed soon for us.

[RReblFaR]

Same issue here. I'm on MacOS Sequoia 15.5 and Creative Cloud Library Synchronizer Version 4.10.8, and the libraries are completely unresponsive. PLEASE fix! This is a major disruption in workflow.

[Zesty_Forest5E25]

I'm having the same issues.  Only way to fix it is to quit Illustrator and restart it.  Today is a really bad day.  I'm on my 7th or 8th restart and the day is not over yet.  

[jongo.studio]

It is ridiculous. I must have spent forty-five minutes on the phone with a “tech” (the “support” part was questionable). The person on the other end would always begin a sentence with my name, which seemed forced or an act of obfuscation; we even went to a shared screen for a long while. But basic things like not knowing some of the basics left me pleading to have a higher-level tech. At the end of the “help” session she said in a couple of days (after analysis of the situation regarding my missing libraries) a tech would get back to me. NEVER. HAPPENED.
Instead, I got an email from Adobe saying that they had never heard back from ME. I was not asked to reply to them with information or anything--was not given an email to respond to, just this email saying that they had not heard from me and THEREFORE THEY CONSIDERED THE ISSUE/TICKET CLOSED or RESOLVED.

Unfortunately, with the chaos happening on many levels on so many fronts in the world today, I feel that instead of admitting to ineptitude or at the very least SOLVING an issue that clearly is a rampant clash between OS upgrades and software/creative cloud incompatibilities, it is far easier to blame the client, and leave them hanging, abandoned as if they did all they could—which couldn’t be farther from the truth. I have used Adobe for decades. I am completely discouraged.