Adobe Express Android freezes constantly | Android 16

[c5studio.art]

From opening of a project on the app, to nearly every function, the app keeps freezing after 1-2 commands are issued. Express has a long history of issues and unnecessary changes but now it's really just plain unuable like this. Since the update, on Android16 the app will freeze and the only work around I can do is switch ot another app and go back and most of the time it will resume. This way I know it's not my OS, it's the coding of Adobe Express. This app becomes more and more unusable every few months but this is quite the stunning leap. I wish I could go back to the pre-AI slop version of this app but you forced me to this new one that is so non-userfriendly and non-intuitive. It takes 5 steps to do something that just took 1. More bugs than benefits and now I can't even use it. You aren't making it better more than adding more problems. PLEASE give us the old versions back or the abilty to switch to the old UI. I just want to get my work done on my mobile quickly and correctly. It hasn't been that way for 2025. It's BEYOND frustrating.

1. version 29.0.0
2. Android 16 (build: BP3A.250905.014)
3. Open any project and watch the fun begin. Every 2-3 functions the app freezes. Stuck loading screens,  unresponsive to inputs, frozen screen, etc.
4. We just expect it to work. it doesn't. it freezes. switching out to other apps and trying again sometimes works. Feels like a memory issue or sloppy code.

[ahdholi]

I am using Google Pixel 7. The problem is still here.

I have reinstalled the app. Nothing seems to be working at all on Android.

[ahdholi]

Google Pixel 7.

The issue is persists. When I open the app, it freezes.

[Nuuja]

We have seen this problem in the 16 betas, but not before in the released version of Android16.  We will update the priority/issue with Google.

[Mohammad_Nissar3575]

Hello, Kindly refer to the screenshot added, I am using the latest version of OS and the application too. I use Adobe from a Google pixel 8 device. 

[ahdholi]

This is insane. Nothing is working in Android.

Please refund my subscription amount.

I had enough.

[aurelie_3357]

Been experiencing the same. Very fustrating. Hope it's resolved soon.

[mahmoud_5524]

Hi @aurelie_3357,

We’re very sorry you’re experiencing these freezes. Our team is actively working on a fix and will keep you updated as soon as it’s resolved. Thank you for your patience and understanding!

^MM

[STACEY34040069lwi5]

I don't believe it has been fixed because I am having this same issue this morning.  It has been working great until this morning.  The image pops up with the orange triangle sign letting me know it is loading, but then does nothing but turn the sign red.  I cannot remove backgrounds on stock images at all.  I can on the images saved on my computer, but not images I search for in Adobe Express.

[STACEY34040069lwi5]

Oh and I am using the desktop app...forgot to add that bit of info.

[STACEY34040069lwi5]

appears to be fixed now...thank you

[Tarun Saini]

Hi @STACEY34040069lwi5,

Thanks for letting us know about it. Please feel free to contact us when you encounter any issues using Adobe Express.

Regards,

Tarun

[c�sar_emanuel]

Hello,

I am experiencing a severe performance issue with the Adobe Express mobile app on my new Google Pixel 9. The problem started after the most recent system update on my phone.

When I enter the editing screen for any project, the app becomes extremely slow and unresponsive. It loads indefinitely, as if the internet connection was very poor, even when my network is stable. I am unable to select any elements on the screen to edit them.

Here are the troubleshooting steps I have already taken:

• Restarted my phone.
• Cleared the cache for the Adobe Express app.
• Uninstalled and reinstalled the app.

The issue persists despite all these attempts. It seems to be related to a compatibility conflict with the latest update on my Pixel 9.

Any help or guidance would be greatly appreciated. Thank you.

[mahmoud_5524]

Hi @c�sar_emanuel,

We’re sorry you’re experiencing these issues with Adobe Express. We are aware of the problem related to the latest system update. Our team is actively working on a fix and will update you as soon as it’s available. Thank you for your understanding and patience.

^MM

[Amitej S]

Hi everyone! 

We have released a new app version- 29.1.0, with some fixes.

Please update Adobe Express and install the latest Android System WebView from Google LLC  from the Play Store. 

Do share your observations here after completing these steps and using the app. 

Thanks!