adobe express connection interrupted

[Jwkk37892553388r]

adobe express connection interrupted on PC

[Amitej S]

Hey @vikas_9599, As mentioned above please share the HAR file containing logs of your network traffic when you access Express.

You can refer to the following for fetching the HAR file:

1. https://adobe.ly/4boxfol...
2.  https://adobe.ly/4brodah)

We require this file to investigate the root cause of the issue.

Best,

Amitej

[saurabhg62325371]

There are multiple XHR requests on page. can you specify which request should we try giving you HAR.

Further, there is no provision to attach files that I can see in editor. The paste content for a sample request is too long to paste here. the page hangs.

[Tarun Saini]

Hi 

@saurabhg62325371

Thanks for your response. I'd try generating the HAR files from the browser you use to access Adobe Express. Once you download it, try uploading it to a cloud storage link and share that link with us to download and investigate the logs.

Regards,

Tarun

[Shyam5EF7]

i found a solution.. i just reset the network setings in control panel.. 🤣because i blocked in IP.. after restting it worked

[Mark Repa]

I have the same issue but with even more headaches. I can't access my payment method and my adobe plans won't show up on my overview dashboard. 

[Tarun Saini]

Hi @Mark Repa 

We apologize for the inconvenience. Have you attempted the step identified as the correct solution to see if that resolves the issue? If that does not succeed, could you kindly provide us with the log files for further investigation? For additional details on generating these logs, please refer to the pinned discussion above.

To view the payment summary, please visit this link- https://adobe.ly/3YY3qXF

Regards,

Tarun

[saurabhg62325371]

@Tarun Saini  You probably didnt understand. In network tabs the page makes multiple requests. All requests will have separate HAR. This corresponds the same tab that is opening adobe express. I hope you will check browser on your own before suggesting.

[narottamsapkota]

Go to control panel->Windows Defender Firewall->Advanced Setting->Outbound Rules->Enable Rule to 'Adobe Unlicensed Pop-up'. Let me know if it helped you ....