Adobe Express Download Fail: We're working on your file, you'll be able to download it soon

[Qurrat-Ul-Ain310003651gsa]

When downloading a project it is always stuck in "We're working on your file, you'll be able to download it soon

[perivwo]

Having the same problem. Ive tried everything. Quite frustrating

[Abhi.G @ ADBE]

@perivwo @altheac67587394 (or anyone else still seeing this issue) please send me a direct message if you are willing to share your Express file with me (for investigation)

Thanks

Abhi G

[Kamel35182659trf1]

having the same issue! 

https://new.express.adobe.com/id/urn:aaid:sc:VA6C2:4b684be6-9db7-4450-97d3-4ec7402455e0?category=med...

[Abhi.G @ ADBE]

@Kamel35182659trf1 please see https://community.adobe.com/t5/adobe-express-bugs/can-t-download-a-file/idc-p/14372741#M11168

Thanks

Abhi G

[Brendon34303698f7zk]

dude im having this same problem

[Abhi.G @ ADBE]

@Brendon34303698f7zk

Sorry to hear you too are running into this issue. We really need to take a look at your Express file to figure out what's going on. Please send me a direct message to set up file sharing.

Thanks

Abhi G (Adobe)

[Dana35339763h97s]

I am having the same issue and I need this video in like 30 minutes. 

[Swapnil30888458z052]

If you're on chrome, just reset permission and delete cookies, that's it and refresh the page.

[Stacie29410664u687]

Hello! 

I have finished an Adobe Express project and am trying to download it to my computer. When I hit Download in the upper right-hand corner, the message attached pops up. 

This message has popped up for me ever since the new adobe express was pushed out -- so i know no one is "working on it". The same happens if i select "share" also at the top right. 

Im unsure which version of the adobe express app im running -- but its not the old one that worked. Im using a PC that is running Windows 10 (i think). I use adobe in Google Chrome version 122.0.6261.70(64-bit). Could the browser be the issue? 

Thank you for any help you may be able to provide. 

[David__B]

Hi @Stacie29410664u687 

If you create a duplicate of the project and attempt to download that version, do you encounter the same error? Would it be possible share a link to the project here if you feel comfortable doing so?

Thanks,
Dave

[Stacie29410664u687]

Hi David -- Yes, I do get the same error. Download, Link and Share all return the error "we're working on your file. you'll be able to download/share soon" 

[Tarun Saini]

Hi 

@Stacie29410664u687

,

We're sorry to hear about this. Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to check if that helps.

If you've recently installed any third-party extension or pop-up blocker, please try disabling them to see if that makes any difference.

Regards,

Tarun 

[Stacie29410664u687]

Hi Tarun - If I log in using edge, will I need to log out in Chrome? I have a project in Express (the one in question) that I'd rather not lose. Because I cannot download or share, I also cannot save....

Thank you!

[Tarun Saini]

Thanks for your response. Have you tried switching the internet connection to check if that helps? If that doesn't help, I'd recommend reaching out to and working with our support directly as a next step. They can be reached here: https://adobe.ly/3ThB09f

Regards,

Tarun

[David__B]

Hi @Stacie29410664u687 

I sent you a private message asking if you could share an example project with me.

[Kylee36423565tabc]

This worked for me as well!

[Caswell368599719c46]

Same issue https://new.express.adobe.com/id/urn:aaid:sc:US:72b6773f-b5ff-4d4d-9d87-bebfb5bdae9c?category=templa... 

[Abhi.G @ ADBE]

@Caswell368599719c46 

I took a look at your logs and looks like one of the assets may not have fully uploaded, which is causing this issue.

The originial file name of this asset looks something like V***_KI****_V2.mp4. Does that help identify it?

In that case, please try re-uploading it (you can replace the existing instance on the design from the same asset on you device).

Hope this helps

Abhi G

[Martin J.30286968joxb]

I'm in the same place; completely stuck.  i have a file with a lot of short clips and now i'm trying to figure out which is which in order to replace.  Ridiculous honestly.  Very frustrating

Anything sensible to really help and make this quick?

[Neelamk]

HI @Martin J.30286968joxb,

Please try the helpx article to edit your file https://adobe.ly/3UuqZF5, please let me know if this helps.

Thank you,

Neelam

[namedx]

Had the same issue so I copied and pasted the link into a new window - this did the trick. Hope this helps somebody! 

[SpectraVentures]

Yup, getting this same issue.

I cleared the page cash and copied the URL into a new window, but none worked. 

@ Adobe, this is somewhat unacceptable.  I have deadlines to meet... The warning message does not give feedback as to what the problem is, (*Why can Adobe Express just say, This file is an issue??), I have used Canva for 4 years, and never had issues like this; I am trying Adobe Express, and 1 week in, problems when I have a deadline.  

I understand that apps have problems, but providing feedback in the app on what's causing issues is so frustrating and makes me want to stop using Adobe Express. 😕 

[David__B]

@SpectraVentures,

Thank you for sharing your feedback. I'm sorry for your frustration with this. The next time it occurs, could you share your product URL with us? We're still working to understand the underlying cause.

Thanks,
Dave

[carteriusmaximus]

https://new.express.adobe.com/id/urn:aaid:sc:US:93480899-043a-5160-b0b0-f1732854e5fb?templateTaskId=...

[katherinesunita]

https://new.express.adobe.com/id/urn:aaid:sc:US:2cc25f56-9ee4-4c9e-8de8-50224d113d16?category=media&...

please help, i can't possibly do this again