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Can't download

New Here ,
Jan 22, 2024 Jan 22, 2024

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I'm attempting to download a pdf I made in adobe express. However, I keep getting an error that says it can't download.
Bug Unresolved
TOPICS
Desktop Web , Exporting and Sharing

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3 Comments
Adobe Employee ,
Mar 18, 2024 Mar 18, 2024

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Hi @default349571976bhmrw,

 

Thank you for your patience, and I'm sorry you're having trouble.

Just saw your post. While I haven't seen recent reports about this and haven't been able to replicate this, I'm here to help!

It may help to check if you have cleared your browser cache/cookies yet. Sometimes, that can fix unexpected issues. If not, using a different browser/incognito mode might work too.

 

Please retest this and let us know if you still need assistance. Rest assured, we'll be happy to troubleshoot further, and looking forward to hearing from you.

^Lyn 

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New Here ,
Mar 18, 2024 Mar 18, 2024

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I have had several people try to assist, and they can not replicate the problem. I can only download my pdf as individual pdfs and then have to combine them in adobe acrobat. None of my other designs are having this problem. 

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Adobe Employee ,
Apr 11, 2024 Apr 11, 2024

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@default349571976bhmrw, Thank you for reaching out.

Please share details of which browser you're using and include a screen recording so we can see where the issue might be. This will help us better understand where the problem might be. 

 
I'm looking forward to hearing from you.
^Lyn

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