download button disappeared

[moniquew93208949]

i can not download the file.. have a look? thank you!!

[Alexandre Becquet]

Hello!!! Can you try une a private window of your browser ans see if the download button still hide? In the mean time i'll check if i find an anwser.

[Linda29313804hr49]

I need to download this project for my book cover. Why did the download option disappear?

[default34186225vi5sf1]

Bonjour, le bouton télécharger a complètement disparu !

[Snailgoo]

Kan mijn creatie niet downloaden, ook niet na enkele uren te laten staan

[Joshua24319664a1zn]

The download button has disappeared

[Sean McCormack]

Can we see a screenshot? It's visible here for me-I know that doesn't help you, but lets get to the bottom. 

[default34208399jxcq4j]

Cant seem to find the download button and whenever I got to download from "Your Stuff" it takes me to my project

[Brie Bailey]

There is no longer an option to download the file

[default34216493k1j0hy]

no puedo descargar los documentos creados desapareció la opción

[default342182754iwbp4]

I click on the download button and its not downloading

[Amitej S]

Hi @REVERY creative @Ashburn, @moniquew93208949 Can you please share the console/network logs with us? I'll be reaching out via direct message, and you can use it to share the files.

Please refer: https://support.panopto.com/s/article/How-to-Capture-Network-Logs-from-Chrome-Web-Browser#:~:text=In...

to see how to access console/network logs. 

Thanks!

[default342448098531yw]

WHERE IS THE DOWNLOAD BUTTON?

[Tegan25688572hrz6]

I just lost it. Had it last night and it was gone this morning. I tried duplicating, clearing cache, checking for software updates, restarted my computer. No luck. Still no option to download. Please fix asap! 

[Alexandre Becquet]

Hello, est ce que le problème est toujours la ?

[Amitej S]

Hi @Tegan25688572hrz6, I've reached out to you via DM; it would be helpful if you could share the logs with me.

Thanks,

Amitej 

[default34264965t5hs4f]

I've tried clearing cache/cookies, using another browser (chrome and safari), using incognito mode, and the download button refuses to appear -- this is incredibly frustrating

[Alexandre Becquet]

Hello,  when was your last try? A fix should deployed but let me check with the team

[David__B]

Our developers have been working on the issue. I'm curious if it is fixed for those who reported it? 

[Amitej S]

Hi @Brie Bailey. Our team has been working on the issue. Can you check if it is fixed for you? 

[Amitej S]

Hey @default34216493k1j0hy, Can you please check and confirm if you're still not getting the download button? Our team has been working on fixing this.  

Best,

Amitej

[Amitej S]

Hi @default342182754iwbp4,

Can you please check and confirm if you're still not getting the download button? Our team has been working on fixing this.  

~Amitej

[Amitej S]

Hey @Joshua24319664a1zn, Our developers have been working on the issue. Can you confirm if it is fixed for you? 

~Amitej

[Amitej S]

~Amitej

[Amitej S]

Hi @Linda29313804hr49, Our team has been working on this issue. Can you check if the download button is available for you?  

[Brie Bailey]

Fixed! Thank you!🙏

[Ashburn]

Yes, it is fixed for me (Windows 10, PC, New Zealand)