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File Download

New Here ,
Oct 10, 2023 Oct 10, 2023

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I am trying to download my project and it continues to give me an error that the file download is in progress. This has been going on for two days now. I have a couple of students that this is happening too. We have tried to clear cache/cookies. Sign out of Chrome, refreshed the browser, and removed the student profile on the devices. Also I am trying this on my device and the error is still occurring.
Bug Unresolved
TOPICS
Exporting and Sharing

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1 Comment
Adobe Employee ,
Oct 19, 2023 Oct 19, 2023

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Hi @default32837512adhkry,

 

We are sorry for your difficulties. Please try in any different browser, such as Microsoft Edge or Safari for Mac, and let us know if this helps. Please share the type of file format you are trying to download. Is it happening with one particular file or all the files the students are trying to download?

 

We are here to help you. We need more information to investigate.


Thank you,

Neelam

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