Files changing photos

Report · Jan 09, 2024

I have multiple projects that when I open them the photos I uploaded or even the photos I selected from your files will change to what looks like an AI generated image. Even though I did not change them myself. The weirder thing is that the pictures will show up at first and them suddenly change to something else. Even the preview icon under "recent" projects will show it the way I created it and then change upon clicking on it.

Report · Jan 11, 2024

The graphics I have created keep automatically replacing different elements and I am loosing stuff I have created.

Report · Jan 11, 2024

Hi @default34735860ffeeee

Could you explain in more detail? Are you saying that the content of your Express files changes automatically without your having made those changes?

Abhi G

Report · Jan 12, 2024

Hi there,

We were able to open creative cloud in a different browser and it fixed the
issue.

Thank you for reaching out!

Report · Jan 14, 2024

Je travaille sur un projet pendant plusieurs heures et quand je reviens sur le projet le lendemain, le projet à été changé par des images génératives aléatoires. Je vous ai envoyé des captures d'écran pour vous montrer le problème.

Report · Jan 15, 2024

@Shiroson29256718pf6c

This is most unexpected. Could you please share the URL of your Express file (from the browser's address bar when the file is open) where this happened?

Could you also check

- if you see the same issue in another browser or incognito/private browsing mode

- the version history for your Express file (see https://community.adobe.com/t5/adobe-express-discussions/version-history-adobe-express/m-p/14341699#...) to see if you there is a previous version with the correct images?

Thanks,

Abhi G

Report · Jan 15, 2024

Hi,

Sorry for the late reply. This is most unexpected. Could you please share the URL of your Express file (from the browser's address bar when the file is open) where this happened?

Could you also check

- if you see the same issue in another browser or incognito/private browsing mode

- the version history for your Express file (see https://community.adobe.com/t5/adobe-express-discussions/version-history-adobe-express/m-p/14341699#...) to see if you there is a previous version with the correct images?

Thanks,

Abhi G

Report · Jan 15, 2024

Here the URL : https://new.express.adobe.com/id/urn:aaid:sc:EU:b70d4234-13f8-5c52-8b32-eb207f44c769?category=search

Report · Jan 16, 2024

Hi @Shiroson29256718pf6c

I don't see anything suspcious in the logs associated with that URL. I might need you to share the file with me; I will send you a direct message.

In the meantime, did you get the chance to try my two suggestions (another browser, and version history)?

Thanks,
Abhi G

Report · Jan 16, 2024

Hi,

I tried your two suggestions but the images are the images are not the ones i put.

Report · Jan 25, 2024

when I have used a photo or image and it has been saved and come back to it later the image or photo will have been replaced by an image or letter. I have tried refreshing the browser, closing the browser but it doesn't resolve the issue and I have to create it again.

Report · Jan 29, 2024

As I add some media / images they often change to being something completely different. A gold letter, or a version of another element Ive used in pervious creations but not this specific creation - its becoming incredibly frustrating, any ideas?

Report · Jan 29, 2024

Did you get anywhere with this?

I have a similar issue - certain image files might upload initially - but then when I go back to further edit an uploaded image will be completely different, like a bubble letter instead of a product bottle.. It's so frustrating. It can happen on initial uploading or later after editing / creating another scene. I have noticed the things the images switch to are assets from other creations, though never upladed to this specific creation

Report · Jan 29, 2024

Same... Images I've added will swicth to a foil bubble letter or image Ive used in a previous creation.. Ive so many duplicate files, none finished... hope you have a reply soon so I can understand whats happening and how to correct it.

Attached is what I created versus how its looking when I've reopened to continue editing

Report · Jan 29, 2024

Hi @default35104404ywurpn

Sorry to hear you are running into this issue. This earlier post may help: https://community.adobe.com/t5/adobe-express-bugs/work-is-being-lost-because-it-is-not-saving-reliab...

Thanks

Abhi G

Report · Jan 29, 2024

Hi @avid_Sunbeam5EEF, @rachel35104563kk4c

Sorry to hear you are running into this issue. This earlier post may help: https://community.adobe.com/t5/adobe-express-bugs/work-is-being-lost-because-it-is-not-saving-reliab...

Thanks

Abhi G

Report · Feb 05, 2024

Everything I add an asset or move it around, it loads an old asset from previous files.

Report · Feb 05, 2024

Hi @james33610671chht

Sorry to hear you are running into this issue. This earlier post may help: https://community.adobe.com/t5/adobe-express-bugs/work-is-being-lost-because-it-is-not-saving-reliab...

Thanks

Abhi G

Report · Feb 06, 2024

Very weird thing started happening. When I return to edit my work a random cat background image appears instead of my original image. This is very bad causing me to re-do my background EVERYTIME. Please resolve this issue.

Report · Feb 06, 2024

Hi @howiec732843

Sorry to hear you are running into this issue. This earlier post may help: https://community.adobe.com/t5/adobe-express-bugs/work-is-being-lost-because-it-is-not-saving-reliab...

Thanks

Abhi G

Report · Feb 13, 2024

Hi @howiec732843,

Sorry to hear that you're facing this issue. Apart from the above solution, can you share the files in which the random image is appearing?

Can you also confirm if this random cat is something you have previously generated in a different file, and if so, can you share that file too?

Report · Feb 20, 2024

I imported and changed an image in adobe express. Then downloaded it and posted it to social media. I made a mistake. But the change was replicated in any version of the image on my harddisk even those with a different name. Worse the image was used before on social media as profile picture and all my profile pictures where changed too in facebook, Linkedin, Insta.. How can it be Adobe changes my profile pictures? I can half understand the original picture on my hard drive gets changed but why any picture that was related to it.. this is extremely annoying. The image was a jpg not even a photoshop file.

Report · Mar 08, 2024

Every time I upload a photo, within a few minutes, the photo changes to an image or graphic from the stock. It will not me to upload the photo again.

Report · Mar 25, 2024

Ein generiertes Bild wird plötzlich durch ein älteres völlig anderes Bild ersetzt, dass in der Vergangenheit generiert wurde.

Report · Mar 25, 2024

Hi @juhessen

Sorry to hear you're having this problem. This earlier post may be able to help you: https://community.adobe.com/t5/adobe-express-bugs/work-is-being-lost-because-it-is-not-saving-reliab...

Meanwhile, if possible could you share:

1. The Express project you are working on where you see the replacement happening

2. The Express project that originally contained the image generated in the past

Thanks,

Andrea

Report · Jun 19, 2024

Happening to me know, very frustrating