imported media glitching

[default36398795lrw17c]

My imported media is sometimes not loading, won't play sound says theres an error or won't show the video moving. very laggy. super dissapointed

[Tarun Saini]

Hi 

@default36398795lrw17c

,

We're sorry to hear about the issue you're seeing. Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try in incognito mode. Try clearing the browser's cache and cookies to check if that helps.

Regards,

Tarun