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imported media glitching

Community Beginner ,
Mar 28, 2024 Mar 28, 2024

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My imported media is sometimes not loading, won't play sound says theres an error or won't show the video moving. very laggy. super dissapointed
Bug Unresolved
TOPICS
Desktop Web , Video

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1 Comment
Adobe Employee ,
Apr 05, 2024 Apr 05, 2024

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Hi 

@default36398795lrw17c

,

 

We're sorry to hear about the issue you're seeing. Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try in incognito mode. Try clearing the browser's cache and cookies to check if that helps.

 

Regards,

Tarun

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