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Locked

Community Beginner ,
Jul 05, 2024 Jul 05, 2024

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For some reason, my projects here on Express are being locked, and every time I try to unlock them, nothing is happening. It is also trying to force me to go premium, when I can't afford it. Do something!
Bug Unresolved
TOPICS
Desktop Web , Image Editor

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2 Comments
Adobe Employee ,
Jul 08, 2024 Jul 08, 2024

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Hi 

@default320755648gs4gs

,

 

We're sorry to hear about this. Can you share the screen recording of the issue? Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Also, try clearing the browser's cache and cookies to see if that helps.

 

Regards,

Tarun

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Community Beginner ,
Jul 08, 2024 Jul 08, 2024

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Good news, it was fixed. I'm not sure what happened back there, but it's made me a little paranoid now. That being said, thank you for the feedback. I will do what you told me to do if I ever get stuck in that situation again. 

 

Sincerely,

Christian

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