PDF download freezes at 90% | Sept 16th , 2025

[Emma36062905jzk2]

I can download .png just fine but PDF download freezes at 90%. I'm using it in browser and cleared my cache already. What can i do to fix this?

[Amitej S]

Awesome!! @PBEskildsen, @Emma283214426o0m, Thanks for letting us know the fix resolved the issue. We’ll continue monitoring, but do post here if you notice anything unusual. 

Appreciate you sharing back!

[rachael_7600]

@Tarun Saini thank you so much for all your support and efforts to resolve the issue. I am now able to download to PDF, which is fantastic!

[agn�s_4084]

Problem solved !! thank you !!

[AlvaroD1913]

Hello. I’m having the same problem downloading a PDF. I’ve tried in Firefox and other browsers, even from different computers. The fee we pay is not cheap; things like this shouldn’t happen.

[powerful_Flamingo8884]

This is happening today so whatever fix they did is not working.

[maria_rios0899]

Same here 😞 

[rachael_1295]

This is happening again today October 20th.  Stalling at 90% when converting Adobe Express to PDF.

[Amr Tagen]

Same issue

[samantha_1550]

I'm getting this same problem today and I've already tried two diffrent browsers and cleared my cache & cookies. Is this bug back? 

[bryanc1982]

I am having  this issue as well now too. Also on my android phone as well. I've tried all the solutions on this thread but nothing is working 

[Amitej S]

Hi @bryanc1982, Thanks for posting here. Can you please confirm if you're still facing the issue? An AWS outage occurred on October 20, 2025, affecting many Adobe products and services. 

Let us know how it goes for you! 

[AlvaroD1913]

Solved, thks.

[Ahsan Mir]

try after turning off protection under securty option