PDF download freezes at 90% | Sept 16th , 2025

[Emma36062905jzk2]

I can download .png just fine but PDF download freezes at 90%. I'm using it in browser and cleared my cache already. What can i do to fix this?

[rachael_7600]

No error message, the loading window simply stays up at 90% 

[jakew81976799]

All PDF downloads are stuck at 90% (96% to be precise) across the entire platform.

[Joshua_Matheis8209]

Same for me. I really need it fixed immidiatly! Adobe what is going on you know we pay for a service work on your platform and cannot download our project. I tried everything - different browsers, clearing cache and cookies and so on. Please fix it!

[baudouinl90093471]

Same probleme here. I am stuck at 90% for all my files.

[PBEskildsen]

As a workaround until Adobe get's this fixed you could export it as an .png and open it in Adobe Acrobat. It will then be converted to an PDF.

[rachael_7600]

If you open the PNG in Adobe Acrobat you are unable to edit it, which does not work for the project I am working on unfortunately.

[ANIMA FUrniTURE]

same for me!

[Joshua_Matheis8209]

I tried that but than all the pictures in my project are super low quality ... Can't print it like that

[tyler_9315]

Same issue. Cannot send a client a crucial document due to not being able to export to PDF. Needs to be fixed ASAP.

[JayMacleodCoaching]

I had this message from Chaimaam: We're aware of the current issue affecting PDF downloads in Adobe Express and our team is already working on a fix. We’ll update you as soon as it’s resolved. If she sends me a direct update I'll post it here.

[PBEskildsen]

Remember to turn the quality-slider up (or to the right) when exporting to .png

[Tarun Saini]

Hi all,

I'd like to inform you that our product team is aware of this issue and is currently working on resolving it. Once it is resolved, we will keep you posted.

Regards,

Tarun 

[agn�s_4084]

Hi ! 

Jusqu'à maintenant, je n'avais jamais eu le problème. 

Aujourd'hui est la 1ère fois. 

J'attends avec impatience la résolution de ce problème. 

Agnès

[Tarun Saini]

Hi all,

Our product team is still working on a fix for this issue. We sincerely apologize for the inconvenience and appreciate your patience in the meantime. 

Regards,

Tarun

[rachael_7600]

Hi Tarun, I am still experiencing the same issue.

[groovysoon]

Still the same problem... stops at 90%

[PBEskildsen]

same issue here

[yigit_0225]

I got the same problem, I tried everything in the comments but nothing helped. Can someone help me?

[Sid B]

Hiya - I am having same issues, have been unable to download PDFs for the past few hours. I was able to download PDFs fine yesterday. Am on a deadline so any help/update would be very useful. Thanks Stephen.

[Verena_von Scharfenbe1060]

Hello
Is anyone aware of whether Adobe Express is experiencing issues today when it comes to exporting graphics as (printable) PDFs? The download process keeps getting stuck at 90%.
This happens regardless of the device (desktop/smartphone), browser (settings/extensions), or whether I use my own template or an Adobe Express template; JPG/PNG files work, but (printable) PDF files do not.

[darren_1177]

Hi Everyone 

I cant dowload my PDF ive worked on all day.

Its stuck at 90% download.

Ive cleared cache

Rebooted laptop

Logged in and out 

Changed browsers

Changed office location 

Duplicated the document

Tried using the Mobile app.

[octavio_R]

I can't download a simple two page pdf. It gets stuck at 90%.

Already did several of the troubleshooting steps mentioned in other threads: clear the cache, used incognito mode, used a different browser, restarted computer, duplicated the file. The only workaround was downloading in JPEG and then converting in Apple preview to PDF, but this not an optimal solution and one that I can really use. 

I need a proper solution. Thank you!

[Tarun Saini]

Hi all,

Our product team has deployed a fix for this issue. Please try re-opening the file, downloading it again, and then letting us know if you’re still experiencing problems.

Regards,

Tarun

[Emma283214426o0m]

Thank you for your efforts to fix this today! My documnet has now downloaded. 

[PBEskildsen]

It works! Thank you