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"Internal Server Error" in Animate Characters

Community Beginner ,
Sep 17, 2024 Sep 17, 2024

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I have been trying to make short, animated videos from voice files using the "Animate Characters" feature but keep receiving the error message: "We were unable to contact our service. Please try again later. (Error code: INTERNAL_SERVER_ERROR)."

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correct answers 1 Correct answer

Adobe Employee , Sep 24, 2024 Sep 24, 2024

Update: we've deployed a few fixes aimed at improving the stability of this feature. Could you please try now and let us know if you are noticing any improvements on your end?

 

Thanks

Abhi G

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Adobe Employee ,
Sep 26, 2024 Sep 26, 2024

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Hi @smooth_focus0994 

Thanks for trying. Could you please share your Adobe ID with us to investigate further?

 

Regards,

Tarun

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New Here ,
Sep 27, 2024 Sep 27, 2024

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cmpayne1992@gmail.com

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New Here ,
Oct 05, 2024 Oct 05, 2024

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Screenshot 2024-10-06 113255.png

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New Here ,
Oct 07, 2024 Oct 07, 2024

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This feature still isn't working. I've cleared my browser cache, tried different browsers, restarted my browsers, and restarted my computer, tried different audio files, but nothing has worked. I continue to get the same error message every time. I tried the customer service suggestions, didn't help. Let them know in July that it didn't work, never heard back. It is now October. And, I still get the same error.Screenshot 2024-10-07 at 11.42.24 AM.png

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Adobe Employee ,
Oct 07, 2024 Oct 07, 2024

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Hi @default38319902qstvxy

Given what you've tried I'd recommend reaching out to our support directly as a next step. They can be reached here: 

https://helpx.adobe.com/contact.html?rghtup=autoOpen

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New Here ,
Oct 08, 2024 Oct 08, 2024

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Hello friends I got the same problem....

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New Here ,
Oct 17, 2024 Oct 17, 2024

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Hello, I've been trying to use this feature but I get the same message every time. I tried several things but nothing seems to be working, I always get the same Error code: INTERNAL_SERVER_ERROR.

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New Here ,
Oct 18, 2024 Oct 18, 2024

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hello guys, today i have same problem, my audio file is m4a cannot use in adobe animate, so i convert my audio to mp3 and thats work! maybe you can try that way 

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New Here ,
Oct 21, 2024 Oct 21, 2024

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I am having this problem as well. I have been trying for a couple of weeks.

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New Here ,
Oct 22, 2024 Oct 22, 2024

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same here, it's been 2 days i can not proceed because of Internal_server_error.

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New Here ,
Oct 22, 2024 Oct 22, 2024

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I am having the same issue. I have been trying for three data to animate a voice recording. I am grtting Internal Error Message over and over and over and over... IMG_5981.png

 

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New Here ,
Oct 29, 2024 Oct 29, 2024

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This feature is still not working and shows aame error from last 4-5 days to me as well.

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New Here ,
Oct 29, 2024 Oct 29, 2024

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Inertnal.error problem 

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New Here ,
Nov 15, 2024 Nov 15, 2024

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I am having the same problem right now I can't even animate the video

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New Here ,
Nov 21, 2024 Nov 21, 2024

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LATEST

have been having this problem for 3 days now....different browsers no change.

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