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"Internal Server Error" in Animate Characters

Community Beginner ,
Sep 17, 2024 Sep 17, 2024

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I have been trying to make short, animated videos from voice files using the "Animate Characters" feature but keep receiving the error message: "We were unable to contact our service. Please try again later. (Error code: INTERNAL_SERVER_ERROR)."

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correct answers 1 Correct answer

Adobe Employee , Sep 24, 2024 Sep 24, 2024

Update: we've deployed a few fixes aimed at improving the stability of this feature. Could you please try now and let us know if you are noticing any improvements on your end?

 

Thanks

Abhi G

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New Here ,
Sep 19, 2024 Sep 19, 2024

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me too!!! the same problem!

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New Here ,
Sep 19, 2024 Sep 19, 2024

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I couldn't get this Animate Characters feature to work on Edge or Chrome. However I was able to get it to work on Firefox. 

I hope that helps people. 🙂

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New Here ,
Sep 19, 2024 Sep 19, 2024

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I have a half finished video that's due tomorrow and I've been unable to complete it due to this error. What is the ETA on a fix?

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Community Beginner ,
Sep 19, 2024 Sep 19, 2024

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@joseph_7662 

 

Thanks for the tip, but no luck here. This worked once on Firefox, but the error message keeps popping up now. 😞

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New Here ,
Sep 19, 2024 Sep 19, 2024

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Is anybody here at Adobe even trying to resolve this issue or we are waiting in vain? It's happening for a lot of days already. 

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New Here ,
Sep 19, 2024 Sep 19, 2024

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I am having the same issue.  I finally just gave up.

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New Here ,
Sep 20, 2024 Sep 20, 2024

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Any news ?!

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Community Beginner ,
Sep 20, 2024 Sep 20, 2024

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It's been a few days already.  Obviously this is not a quick fix.  It might be nice to put a label on the animation website saying "Temporarily unavailable" so that people don't waste their time trying and failing.  I've already wated too much time.

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Community Beginner ,
Sep 20, 2024 Sep 20, 2024

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@smallskeptic 

 

Agreed. Though, it's worked here and there for me today, and I've managed to generate four short animations. But it's totally random whether it works or not because a lot of the time the error message still pops up.

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New Here ,
Sep 20, 2024 Sep 20, 2024

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try to clear the cache of your browser before you try to preview the animation. worked for me

 

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Community Beginner ,
Sep 24, 2024 Sep 24, 2024

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Will try, many thanks!

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Community Beginner ,
Sep 24, 2024 Sep 24, 2024

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Nope, didn't work.  Nor did incognito browser window.  Very frustrating.  Are they actually working on this?  I mean, I know it's a free product, but how about having some pride your work?

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New Here ,
Sep 24, 2024 Sep 24, 2024

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I am paying for the entire adobe package and I am having the same problem. I hope they solve it soon. It is definitely very annoying and frustrating. 

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New Here ,
Sep 24, 2024 Sep 24, 2024

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EXACTLY!  I work at an elementary school where students work hard writing scripts. Each time, they are disappointed that they cannot animate their work, IT KILLS ME

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New Here ,
Sep 24, 2024 Sep 24, 2024

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As a Premium Member, we are 100% disappointed

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Adobe Employee ,
Sep 24, 2024 Sep 24, 2024

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Hi folks,

 

We are making progress in resolving this issue, and understand your frustration that it's taking longer than expected. As noted earlier, the team is working on this as a top priority.

 

Abhi G

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New Here ,
Sep 24, 2024 Sep 24, 2024

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IMG_6665.jpeg

i keeo seeing this i've tried for my app. I've tried on different web browsers and I keep getting the same message all of the time 

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Adobe Employee ,
Sep 24, 2024 Sep 24, 2024

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Update: we've deployed a few fixes aimed at improving the stability of this feature. Could you please try now and let us know if you are noticing any improvements on your end?

 

Thanks

Abhi G

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Community Beginner ,
Sep 24, 2024 Sep 24, 2024

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Yes, I have been able to create and edit a few videos with no problems! Thank you for your work on this, Abhi. 

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Community Beginner ,
Sep 25, 2024 Sep 25, 2024

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Yes, I have also been able to create some character animations on the free site today.  Thanks so much!

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Community Beginner ,
Sep 25, 2024 Sep 25, 2024

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Abhi.G @ ADBE 

 

Yep, it's worked and been stable today. Thanks!

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New Here ,
Sep 25, 2024 Sep 25, 2024

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I've been having this issue for the past 2 days. I've been trying it multiple times every hour but the same error message keeps on coming up.  2 days ago it was working well too but now I haven't been having any luck

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Adobe Employee ,
Sep 26, 2024 Sep 26, 2024

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Hi 

@smooth_focus0994

,

 

Our product team has resolved the issue. Could you please try clearing your browser's cache and cookies and let us know if the problem persists?

 

Regards,

Tarun

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New Here ,
Sep 26, 2024 Sep 26, 2024

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I've tried it on the app. I've cleared cache and it still is showing the error. I will try it on a browser to see if it works

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New Here ,
Sep 26, 2024 Sep 26, 2024

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I've tried it on a browser too. It still isn't working

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