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This update is a mess

Explorer ,
Apr 22, 2024 Apr 22, 2024

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I am so pissed right now!  I cannot access any of my previous content. I cannot access the app period. It freezes on the frame announcing all the updates. Yes, I uninstalled the app and reinstalled it several times and it keeps doing the same thing.

 

Bug Unresolved
TOPICS
Android

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5 Comments
Explorer ,
Apr 22, 2024 Apr 22, 2024

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I can't even get into the new version. It freezes on the frame announcing the updates. I cannot access my previous content...I can't even access the app. I am extremely irritated!

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New Here ,
Apr 22, 2024 Apr 22, 2024

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Hello, 

 

Sorry to hear about your frustrations! What Android device are you on? 

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Explorer ,
Apr 22, 2024 Apr 22, 2024

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quote

Hi @Jessi36903268llxa 

 

Sorry to hear you are running into this issue. Could you please include a screenshot of the errro?

 

Abhi G


By Abhi.G @ ADBE

1000018293.jpg

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Explorer ,
Apr 22, 2024 Apr 22, 2024

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I can't even open the app on my phone...it gets stuck on this...see attachment 

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Adobe Employee ,
Apr 22, 2024 Apr 22, 2024

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LATEST

Hi @N36909319ww45 

 

Thanks for sharing this screenshot; this helps. It appears that you are using a larger font size, presumably for better readability.

This is causing the button to dismiss this message to be hidden out of view.

 

If you temporarily reduce the font size, are you able to dimiss the message, and get past it? You can then restore the font size and check if the rest of the app handles it correctly.

 

Abhi G

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