Weve encountered an unexpected problem. Try refreshing the page or return back to home. UUID: 79c329

[Tamara_Stolpe6830]

 How do I solve this?  How do I even start over?  This requires too much work of cut and paste and duplicate and crop!  Oh my!  What do I do now? 

[David__B]

Hi @Tamara_Stolpe6830

Sorry to hear about your difficulties. Does refreshing make any difference? Are you able to close and reopen the file. Is this error appearing when you try to perform a specific process, i.e. download?

Thanks,
Dave

[Tamara_Stolpe6830]

I can open and close the file, but when I open the file, the error message comes up. so I go through a loop of opening the file closing the file open the file closing the file.   I have rebooted my devices both devices that I use Adobe express on for this file and now I can open it and it doesn't come up with a the error message until I try to play the video and then when I play the video that's when the error message pops up

[Amitej S]

Hey @Tamara_Stolpe6830, Thanks for sharing the information. A couple of quick checks to help us narrow this down:

• Does the error appear with one specific file or across all files? 

• Have you tried working on the file via a desktop browser? 
• Can you share the project ID with us so we can check this on our end? 

Let us know about this!

[Abhi-G]

Hi @Tamara_Stolpe6830 

We have deployed a fix for this. Could you please try again now after restarting your app?

Thanks

Abhi G

[Tamara_Stolpe6830]

Thank you! I will and let you know if this works!
Enjoy!

Tami Stolpe