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wont download as pdf

New Here ,
Mar 17, 2024 Mar 17, 2024

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Every time I try to download as a pdf it freezes at 90%, other formats work fine. It's been going on for days and I've tried everything I can to resolve it with no luck.
Bug Unresolved
TOPICS
Desktop Web , PDF

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1 Comment
Adobe Employee ,
Mar 27, 2024 Mar 27, 2024

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Hi @default361380462ixcs7,

 

Thank you for your patience.

I just came across your post and wanted to know if you still need help, as it has been a while since this was last reported, and sadly, I haven't been able to replicate it.

 

It may help you log out of all devices and clear your browser cache and cookies, ensuring you have installed the latest version using a different browser or incognito mode.

Additionally, you can check if plug-ins are disabled and add Adobe Express to your browser's safe list.

 

Please retest this and let us know if you still require assistance. Rest assured, we'll be happy to troubleshoot further, and we look forward to hearing from you.

^Lyn

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