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Participating Frequently
November 18, 2025
質問

Adobe Express: Clicking an existing file creates a new untitled document

  • November 18, 2025
  • 返信数 1.
  • 135 ビュー

I've tried this in different browsers and Express is creating a new file every time I click on an existing file. It will have the existing artwork in the new file but it's not sized properly and the document is "Untitled - [Today's date at time]."  Anyone else having this issue?

返信数 1

Tarun Saini
Community Manager
Community Manager
November 19, 2025

Hi @phoenixmaximus,

 

We're sorry to hear about this. Is it possible for you to share the screen recording of the issue? Also, try clearing the browser's cache and cookies, and restarting the browser and try again.

 

For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV 

 

Let us know how it goes.

 

Regards,

Tarun

Participating Frequently
November 19, 2025

Hi Tarun, Thank you for replying, I have deleted all cache and cookies, I'm not using incognito mode, and it continues to happen. I'm attaching a screen recording so you can see exactly what's going on.

Amitej S
Community Manager
Community Manager
November 20, 2025

Hi Amitej,
Yes it is happening with all files it seems.
I don't think Ihave anything other than images that I'm working with.
I tried it in Edge, which I never use, and the same issue happens. It looks like it might just be this one folder full of images, I tried another image in a different folder and it opened fine.
Thanks for your prompt response!


Thanks for sharing this, @phoenixmaximus. I'll update the team about this, too, to investigate. 

We'll let you know once there's an update on this!