Skip to main content
D
Danny317341400cse
Participant
August 17, 2023
解決済み

Cannot download new Adobe Express

  • August 17, 2023
  • 返信数 1.
  • 2727 ビュー

How do you access the new Adobe Express? When I try to access it, I get brought to an error page. This is terrible for me as I am a marketer and content creator who relies on Adobe Epxress heavily. 

    解決に役立った回答 RachelHOSMH

    This is still occurring.  When users click on the adobe express icon it navigates to the URL you have provided and provides the following error. This one is the one that comes up with edge.

    Hmmm… can't reach this page

    It looks like the webpage at https://new.express.adobe.com/ might be having issues, or it may have moved permanently to a new web address.

    ERR_FAILED  _ 
     
    This is chrome 

    This site can’t be reached

    Check if there is a typo in new.express.adobe.com.

     

    • If spelling is correct, try running Windows Network Diagnostics.
    DNS_PROBE_FINISHED_NXDOMAIN
     
    The ticket system states that the service is back but has not been working since the update done for it. Users need to be able to access the site.

    返信数 1

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    August 17, 2023

    Hi @Danny317341400cse,

     

    We're sorry to hear about this. Would you mind trying this link:- https://new.express.adobe.com/ & let us know if that helps. Which browser are you using? 

     

    Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Such problems can also be fixed by clearing the browser's cache and cookies. For more info, please check this link;- https://support.google.com/accounts/answer/32050

     

    Regards,

    Tarun

      R
      RachelHOSMH解決！
      Participant
      August 17, 2023

      This is still occurring.  When users click on the adobe express icon it navigates to the URL you have provided and provides the following error. This one is the one that comes up with edge.

      Hmmm… can't reach this page

      It looks like the webpage at https://new.express.adobe.com/ might be having issues, or it may have moved permanently to a new web address.

      ERR_FAILED  _ 
       
      This is chrome 

      This site can’t be reached

      Check if there is a typo in new.express.adobe.com.

       

      • If spelling is correct, try running Windows Network Diagnostics.
      DNS_PROBE_FINISHED_NXDOMAIN
       
      The ticket system states that the service is back but has not been working since the update done for it. Users need to be able to access the site.
        契約条件Accessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices